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Customer Support Representative

2 months ago

Southfield, United States Cambio Property Management LLC Full time
Position Summary

The Customer Support Representative is responsible for handling overflow calls from the communities. Their main responsibility is to assist callers by being the live person who will assist with making an appointment to visit a community or referring them to a community team member to answer their questions. In addition, this position will assist the communities by following up on pending lease signings to ensure the highest level of customer service.

The Cambio Core Values are what drives the heart and soul of our organization. They aren't just words. Theyre our way of life. We use them to model the way we conduct business, interact with our residents, vendors, community and internally with our teammates. You should be:

  • Service-Oriented: Service is our passion.
  • The Do Whats Right Type: Integrity is not negotiable.
  • Accountable: We are ALL accountable.
  • A firm-believer in empowerment: Empowerment through action.
  • Team-Player: Teamwork makes the dream work.
  • The Gritty Type: We have fun working hard and playing hard.
Duties and Responsibilities

What you will do:

The qualified individual will work as an integral part of the Customer Support Team to perform the following essential job functions:
  • Manage volumes of inbound calls in a timely manner
  • Schedule appointments for sales and leasing leads
  • Escalate customer experience opportunities as needed
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research issues, and provide solutions/alternatives
  • Build sustainable relationships with residents/community teams by going the extra mile
  • Follow up on pending lease signings as assigned
  • Maintain call records in call database
  • Meet personal and support meeting team qualitative and quantitative targets
  • Position may require flexible hours, nights, and weekends as needed.
  • Position requires working one scheduled evening per week and one scheduled Saturday per month, and other non-business hours as customer traffic dictates.
  • Position may require temporary or permanent reassignment of work location as directed by Senior Leadership.
  • Other duties as assigned.
Qualifications

What you should have:
  • High school diploma or general education degree (GED), or previous experience in a customer support role, or equivalent combination of education and experience.
  • Must maintain an active and valid driver license and clean driving record.
  • Must have reliable transportation to work.
  • Must maintain an active and working personal mobile phone.
  • Computer skills required: Microsoft Office Suite; familiarity with CRM systems and practices
  • A track record of over-achieving data
  • Strong phone and verbal communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • A growth mindset; always testing and learning.
  • Willingness and ability to present self in a neat, clean, and professional manner always throughout the workday and/or whenever present at the community.
Compensation

What we have to offer:

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. Thats why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K). Certain positions with sales and leasing responsibilities are provided with a commission plan or an override program.

Supervisory Responsibilities
  • This job has no supervisory responsibilities.
Physical Demands and Work Environment
  • Frequently required to sit
  • Occasionally required to stand, walk
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • The employee must occasionally lift and /or move more than 20 pounds.


Equal Opportunity Employer

At Cambio, we dont just accept difference we celebrate it We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Unsolicited resumes from third party agencies will not be accepted.