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    1 month ago

    Plano, United States Regional Management Corp. Full time

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    Plano, United States Capital One Financial Corp Full time

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  • Risk Management Lead

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    Plano, Texas, United States Capital One Financial Corp Full time

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  • Risk Engagement Manager

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  • Senior Risk Manager

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  • Manager, Risk Management

    2 weeks ago

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  • Senior Risk Management Specialist

    4 days ago

    Plano, Texas, United States Capital One Financial Corp Full time

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  • Strategic Risk Management Specialist

    4 days ago

    Plano, Texas, United States Lewis & Ellis Full time

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  • Risk Management Process Specialist

    4 days ago

    Plano, Texas, United States Bank of America Full time

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  • Business Risk Management Specialist

    10 hours ago

    Plano, Texas, United States Hispanic Technology Executive Council Full time

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  • Risk Manager/project manager

    2 months ago

    Plano, United States ICONMA Full time

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  • Credit Risk Analyst

    4 days ago

    Plano, Texas, United States Regional Management Corp. Full time

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  • Junior Risk Management Analyst

    4 days ago

    Plano, Texas, United States Russell Tobin Full time

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  • Credit Risk Analyst

    4 days ago

    Plano, Texas, United States Regional Management Corp. Full time

    Join Our Team at Regional Management Corp.Are you eager to elevate your professional journey? At Regional, we are dedicated to enhancing the financial well-being of our clients.With over 35 years of experience, our team members are committed to assisting customers through their financial hurdles. We take pride in offering solutions and support, not only to...

  • Audit Manager, Enterprise Risk

    1 month ago

    Plano, United States Selby Jennings Full time

    **Candidates can sit in the following locations: Charlotte, NC | Texas | Tampa, FL | Phoenix, AZ**Responsibilities:Serve as the lead AIC and main contact for the business during audit engagements.Direct and execute complex audits, continuous monitoring, advisory activities, special reviews, and investigations.Conduct detailed audit testing, aligning key...

  • Manager, Risk Management

    3 weeks ago

    Plano, United States Capital One Financial Corp Full time

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    4 days ago

    Plano, Texas, United States Bank of America Full time

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  • Risk Management Analyst

    4 weeks ago

    Plano, United States Lewis & Ellis Full time

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  • Risk Management Analyst

    3 weeks ago

    Plano, United States Lewis & Ellis Full time

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  • Risk Management Analyst

    4 days ago

    Plano, Texas, United States Wisdom InfoTech Full time

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Manager 1, Risk Management

2 months ago

Plano, United States Intuit Full time

Intuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating tools and services that dramatically increase a Small Business' ability to manage their cash flow. The Risk Operations team supports SBSEG by protecting Intuit and our Small Business Customers from financial losses resulting from fraud or credit risk. Join Intuit's Risk Operations Payment Team as a Front-line Manager of our Risk Operations Customer Contact Center. Our goal is to provide high-value, customer-focused payment support at the time of need for our customers through first call resolution. This role will lead a team of Payment Experts through people management methodologies and requires strong people skills and analytical abilities to manage and set expectations for performance. Responsibilities You will be responsible for overseeing the daily operations of the customer service team. Support Representatives to achieve a high level of quality and customer experience. Supervising the daily operations of the customer service department Leading, hiring, and training customer service team members to deliver excellent service standards Interacting with customers and handling customer queries and complaints in a timely manner Conduct regularly scheduled 1:1s, documentation coaching and performance improvement plans Analyzing customer feedback and service data to identify trends and areas for improvement Motivating and fostering a supportive and collaborative team environment to maintain high levels of morale and engagement The ideal candidate will have a background in fraud investigation, risk management, and operating in a regulated environment necessary for large-scale money movement. Leadership:

Manage a team of front-line fraud agents to achieve business goals and effectively manage customer c compliance, fraud, credit, and reputational risk. Coach, develop, and mentor. Develop high performing teams by understanding and facilitating team dynamics, recognizing, and developing great talent, recommending and implementing process improvements, and ensuring you have an engaged team. Always lead by example. Customer : Monitor customer experience to identify and drive improvements in processes and systems leading to better customer outcomes. Serve as an escalation point on complex customer issues to ensure empathetic, accurate, fair, and efficient resolutions while containing risk. Operations : Ensure productivity and service level KPIs are met. Actively monitor, analyze, and report on the effectiveness of your team's performance. Collaboration : Serve as a liaison for your team. Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs. A minimum of 5 years of proven experience in a customer service position 2-3 years managing a high performing team in a fintech, payment processing, lending, or online banking operations organization, with direct experience in customer contact resolution Excellent leadership and interpersonal skills Track record of identifying and developing exceptional talent to build high performing, highly engaged teams Excellent communication skills, including business writing and presentations. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to create and then implement innovative, and best in class improvements Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels Collaborative, reliable, highly analytical partner with an ability to make data-driven decisions and to translate identified opportunities into actionable plans. Demonstrated ability to expertly lead cross functional projects, and to guide the organization through change Possess a bias for action and will ensure smart plans are in place to keep all KPIs in the green Advanced computer/ Internet navigation skills to use a variety of proprietary systems, investigative programs, and operate CRMs quickly and effectively Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics Strong expertise, including any of the following areas: fintech, payments, lending, or banking Role will require coming into the office 2-3 times a week and working from home the remaining days

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