Customer Relations Specialist
2 months ago
** Customer Relations Specialist**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO18060 Showing 1 location **Job Details**
**Description**
**At Orkin, our purpose is to help protect the world where we live, work, and play.**
Our **Customer Relations Specialists** are committed to this purpose.
Our **Customer Relations Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**
**The Successful Customer Relations Specialist Will . . .**
Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:
* Contact customers to schedule and confirm service appointments
* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
* Schedule & communicate with Service Technicians to meet customer requirements
* Perform outbound calls to customers to follow-up on service received
* Perform outbound calls to customers regarding outstanding account balances
* Receive payments from past due customers
* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
* Reschedule unserviced accounts within 24 hours
* Answer inbound customer service calls with an open, friendly greeting
* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
* Use strong communication skills to communicate/empathize with customers
* Work well within a team
* Participate in quality assurance processes/programs/initiatives as requested
*If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team*
**We Offer**
* Competitive hourly pay
* Comprehensive benefits package including medical, dental, vision, maternity & life insurance
* 401(k) plan with company match, employee stock purchase plan
* Paid vacation, holidays, and sick leave
* Employee discounts, tuition reimbursement, dependent scholarship awards
* **Quality, comprehensive training programs**
* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
* The Pest Management Industry is growing and is a recession resistant line of business
* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA
****
**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.
**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable
**Skills**
**Preferred**
**Self-Management** *Advanced* **Communication** *Advanced* **Customer Focus** *Advanced* **Customer Service** *Advanced* **Influencing Others** *Intermediate* **Problem Solving Ability** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Goal Completion****:** Inspired to perform well by the completion of tasks **Education**
**Experience**
**Required**
**2 years:** Proven customer service experience
**1 year:** Proficiency in MS Outlook, Word and Excel
**Preferred**
**3-4 years:** Scheduling or dispatch experience in a service industry a plus
**Less than 1 year:** Scheduling or dispatch experience in a service industry a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
-
Client Relations Specialist
5 days ago
Pittsfield, Massachusetts, United States Quality Carriers Full timeCustomer Support CoordinatorJob Category: Quality Control OperationsPosition Overview:Quality Carriers, Inc. is in search of a skilled Customer Support Coordinator to enhance our dynamic team. As a leader in bulk transportation across North America, we pride ourselves on our extensive fleet and comprehensive terminal network.Role Responsibilities:The...
-
Client Relations Specialist
5 days ago
Pittsfield, Massachusetts, United States Quality Carriers Full timeCustomer Support CoordinatorJob Category: Quality Control OperationsPosition OverviewQuality Carriers, Inc. is on the lookout for a skilled Customer Support Coordinator to enhance our operations. As a leader in bulk transportation across North America, we pride ourselves on our extensive fleet and comprehensive terminal network.Key Responsibilities:Manage...
-
Customer Engagement Specialist
1 week ago
Pittsfield, Massachusetts, United States Haddad Toyota Full timePosition OverviewOur Sales Support Team is expanding, and we are seeking dedicated individuals to enhance our Client Care Center. As a Customer Engagement Specialist, you will assist clients from their initial vehicle search online until they are ready to explore our inventory in person. Your role will involve managing your own client portfolio, providing...
-
Client Relations Specialist
1 week ago
Pittsfield, Massachusetts, United States Quality Carriers Full timeCustomer Support CoordinatorJob Category: Quality Control OperationsPosition Overview:Quality Carriers, Inc. is in search of a skilled Customer Support Coordinator to enhance our dynamic team. As the leading bulk transportation provider in North America, we pride ourselves on our extensive fleet of stainless steel tanks and a comprehensive terminal network....
-
Client Relations Specialist
1 week ago
Pittsfield, Maine, United States Bar Harbor Bank & Trust Full timeCustomer Service RepresentativeJob Category: Retail BankingRequisition Number: CUSTO02230Job OverviewAs the initial point of contact for our clientele, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. These representatives significantly impact our customers' lives by assisting them with their everyday...
-
Customer Support Specialist for Sales
1 week ago
Pittsfield, Massachusetts, United States Haddad Toyota Full timeAbout the RoleHaddad Toyota is expanding its Client Care Center's Sales Support Team. As a Client Engagement Associate, you will be instrumental in guiding our clients from their initial vehicle search online to their in-person visit to explore our inventory.Your Responsibilities- Provide exceptional support to clients, ensuring a seamless shopping...
-
Client Relations Coordinator
1 week ago
Pittsfield, Massachusetts, United States Guardian Life Insurance Company Full timeAre you passionate about a workplace culture that values integrity, high standards, and the well-being of its employees? Guardian Life Insurance Company is in search of a Client Relations Coordinator to enhance our clients' experiences.We seek enthusiastic individuals who thrive in customer interaction within a contact center setting. Our esteemed contact...
-
Assistive Technology Support Specialist
5 days ago
Pittsfield, Massachusetts, United States UCP of Western Massachusetts Full timeAssistive Technology Support Specialist Job Type: Full-timeJob Location: Join the dynamic Assistive Technology (AT) team at UCP of Western Massachusetts, dedicated to empowering individuals with disabilities and enhancing their quality of life. As an Assistive Technology Support Specialist, you will engage in various responsibilities including device setup,...
-
Hospital Security Specialist
1 week ago
Pittsfield, Maine, United States Northern Light Health Full timeNorthern Light Health Department: Security Services Position Overview: Part-Time Opportunity Hours: 16.00 per week Schedule: 6:30 AM to 3:00 PM Role Summary: Under the guidance of the Security Director or designated supervisor, the Security Specialist is responsible for upholding the safety and security standards of the healthcare facility. This role...
-
Radiology Imaging Specialist
15 hours ago
Pittsfield, Massachusetts, United States LRS Healthcare - Imaging Full timeJob Title: Radiology Imaging SpecialistLRS Healthcare - Imaging is seeking a skilled Radiology Imaging Specialist for a travel job in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Radiology Imaging Specialist to join our team. As a Radiology Imaging Specialist, you will be responsible for operating imaging...
-
Operations Specialist
4 weeks ago
Pittsfield, United States Guardian Life Insurance Company Full timeCLICK HERE to view the full job description and to apply! {target="_blank" rel="noopener noreferrer"} Position Summary Is a culture where \"People Count,\" \"We Do the Right Thing,\" and \"We Hold Ourselves to Very High Standards\" important to you? Does a supportive environment that allows time to develop knowledge and encourages work/life balance entice...
-
Pittsfield, Illinois, United States MidState Insurance Agency Full timePosition OverviewMidState Insurance Agency:We are experiencing growth and are in search of a dedicated individual with exceptional customer service abilities to become part of our team. Our agency is committed to maintaining a reputation built on integrity and outstanding service for our clients, partners, and the communities we serve. We prioritize...
-
Laminating Specialist
1 week ago
Pittsfield, Massachusetts, United States Interprint Inc Full timeEMPLOYMENT OPPORTUNITY Are you looking to join a dynamic manufacturing team and acquire new skills? If so, we invite you to explore this opportunity. We provide comprehensive on-the-job training to help you grow in your career. Candidates must be at least 18 years of age to be considered for this position. WORKING HOURS We are currently seeking...
-
Technical Support Endpoint Specialist
1 week ago
Pittsfield, Massachusetts, United States TEC Staffing Services, LLC Full timePosition Overview:The Technical Support Endpoint Specialist will play a crucial role in delivering exceptional technical assistance and support for a variety of IT-related inquiries and challenges. This position is ideal for a detail-oriented individual with a passion for technology and a commitment to providing outstanding customer service.Key...
-
Plastics Testing Specialist
1 week ago
Pittsfield, Massachusetts, United States RCG Moody International Limited c- Intertek Full timePlastics Testing SpecialistRCG Moody International Limited c/- Intertek is a premier provider of quality assurance and safety solutions, actively seeking a Testing Specialist to enhance our Plastics Testing Laboratory. This role is essential to our operations team, delivering a wide array of plastics testing and analysis services to global polymer producers,...
-
Day Scheduling Specialist
3 weeks ago
Pittsfield, United States Berkshire Health Systems Full timeDEFINITION/PRIMARY FUNCTION The Day Scheduling Specialist receives requests to schedule and place orders for BMC/BFS, North Adams Satellite Office and Fairview from all major customer constituencies. The Specialist performs responsibilities within and often beyond the Central Wide Scheduling customer service standards and quality benchmarks. Analyzes...
-
Building Custodial Specialist
1 week ago
Pittsfield, Massachusetts, United States The O'Connell Companies Full timeCareersPosition: Building Custodial SpecialistPOSITION SUMMARYUnder the supervision of the Building Maintenance Superintendent, the incumbent is tasked with executing minor maintenance and cleaning duties across various areas including offices, communal spaces, and restrooms, ensuring these environments are kept in a pristine and organized state.ESSENTIAL...
-
Plastics Testing Specialist
1 week ago
Pittsfield, Massachusetts, United States RCG Moody International Limited c- Intertek Full timePlastics Testing SpecialistRCG Moody International Limited c/- Intertek is a prominent provider of quality assurance and safety solutions, catering to many of the world’s leading brands and enterprises. We are currently seeking a Testing Specialist to become an integral part of our Plastics Testing Laboratory. This role is essential to our operations team,...
-
Individual Support Specialists
3 months ago
Pittsfield, United States Pathlight Group Full timeJob DescriptionJob DescriptionBerkshire CountyJust a few hours per week can make a huge difference for an Adult who is living independently with Intellectual Disabilities! Join us and gain the personal rewards in helping other humans live independently.Do you have a few hours per week to help someone in your area on weekday afternoons, Saturdays or Sundays?...
-
Procurement Specialist
1 week ago
Pittsfield, Massachusetts, United States W3Global Inc Full timeJob DescriptionPosition Overview: Procurement SpecialistLocation: Pittsfield, MAEmployment Type: Full TimeWork Arrangement: OnsiteSchedule: 8:00 am - 5:00 pm; M-FReports To: General ManagerTravel Requirements: Less than 5%Role Summary:The Procurement Specialist plays a crucial role in managing procurement activities related to print materials and services....