Assistive Technology Support Specialist
1 week ago
Assistive Technology Support Specialist Job Type:
Full-time
Job Location:
Join the dynamic Assistive Technology (AT) team at UCP of Western Massachusetts, dedicated to empowering individuals with disabilities and enhancing their quality of life. As an Assistive Technology Support Specialist, you will engage in various responsibilities including device setup, maintenance, and demonstrations, as well as providing training on AT solutions.
This position is integral to the AT Regional Center (ATRC) and reports directly to the Director of ATRC and AT Technical Support.KEY RESPONSIBILITIES:
- Collaborate with Assistive Technology Specialists to customize and implement AT solutions.
- Perform maintenance and repairs on ATRC devices to ensure optimal functionality.
- Document daily case notes for billing purposes.
- Manage the logistics of AT/DME device pickups and deliveries.
- Participate in outreach events, including setting up demonstrations and engaging with the community.
- Conduct research on emerging AT vendors and products.
- Oversee the UCP IT ticketing system to address technical issues.
- Work collaboratively as part of the UCP interdisciplinary team.
- Attend regular staff meetings and additional meetings as required by the Director.
- Uphold confidentiality regarding all information related to individuals with disabilities.
- Adhere to agency policies and procedures, including those related to safety and individual rights.
- Assist with various UCP activities as needed.
QUALIFICATIONS:
- High School Diploma with a focus on Information Technology or related fields.
- Strong familiarity with various AT devices and equipment preferred.
- Ability to train individuals with disabilities and their support networks in the use of AT solutions.
- Physical capability to transport small to medium-sized equipment.
- Experience with IT ticketing systems.
- Willingness to attend outreach events and training sessions.
- Flexibility in working hours to accommodate the needs of members and outreach activities.
- Knowledge of community resources related to social services, education, and health.
- Valid driver's license and access to a reliable vehicle with current insurance.
- Proficiency in Apple products and systems.
- Competence in Microsoft Office/Office 365 and general word processing.
- Familiarity with remote communication tools such as Zoom and Teams.
- Successful completion of background checks including CORI, SORI, DPPC, and National Fingerprint.
BENEFITS:
- Sign-on bonus program.
- Opportunities for professional development.
- Health insurance coverage starting the first of the month after hire.
- Agency-paid life and disability insurance.
- Comprehensive vacation, sick, personal, and holiday leave.
- 403(b) retirement plan.
- Mileage reimbursement for work-related travel.
- Referral program.
At UCP of Western Massachusetts, we are committed to our core values of Respect, Integrity, Communication, and Empathy. We strive to provide a "Life Without Limits" for individuals with diverse abilities and seek dedicated individuals who share our mission.
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