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Client Relations Specialist in Agricultural Insurance

2 months ago

Pittsfield, Illinois, United States MidState Insurance Agency Full time
Position Overview

MidState Insurance Agency:

We are experiencing growth and are in search of a dedicated individual with exceptional customer service abilities to become part of our team. Our agency is committed to maintaining a reputation built on integrity and outstanding service for our clients, partners, and the communities we serve. We prioritize establishing enduring relationships with our clients, making a positive impact through our work, and fostering an inclusive environment where everyone can excel.

We value teamwork, personal excellence, and continuous growth. By joining us, you will have the chance to keep learning, acquire new skills, and advance both personally and professionally. We recognize achievements and reward our employees for their innovative ideas, positive attitudes, and collaborative spirit.

What You Can Expect:

  • Competitive salary
  • Opportunities for bonuses
  • Work-life balance
  • Encouragement for professional development
  • Pathways for career advancement

Candidate Profile:

The ideal candidate is proactive and an independent learner who thrives on quickly mastering new skills. With minimal supervision, you will anticipate needs, take initiative, and enhance efficiencies. You should be organized and skilled in cultivating relationships with colleagues, clients, and vendors. This role encompasses a variety of responsibilities including planning, education, research, and analysis for both current and prospective clients. Utilizing your excellent communication skills and strong work ethic, you will employ critical thinking, work autonomously, and foresee agency needs and client inquiries.

Your Responsibilities Will Include:

  • Building and maintaining strong relationships with your assigned client portfolio.
  • Timely and professional responses to inquiries from clients, insurance carriers, sales teams, and supervisors.
  • Researching and providing detailed answers to client inquiries regarding their policies and coverage options.
  • Staying informed about carrier products and underwriting guidelines to offer effective recommendations to clients.
  • Managing the submission of new and renewal clients for marketing and placement, reviewing and summarizing quotes for competitiveness and accuracy, and negotiating rates when necessary.
  • Collaborating with the sales team to prepare proposals for client presentations.
  • Ensuring accurate invoicing and financing tasks are completed on time.
  • Processing and verifying policies, endorsements, and endorsement requests for accuracy.
  • Overseeing claims management and following up throughout the claims process.
  • Organizing and managing schedules, summaries, and timelines for your entire client portfolio regarding coverage, renewals, deliverables, and marketing strategies.

Qualifications:

  • Exceptional verbal and written communication skills.
  • A genuine eagerness to learn.
  • A positive demeanor, strong listening skills, and empathy.
  • Highly organized with excellent time management capabilities.
  • Ability to multitask in a dynamic environment while meeting tight deadlines.
  • Integrity and a commitment to confidentiality.
  • Ability to obtain and maintain a property and casualty insurance license.
  • A Bachelor's Degree is preferred but not mandatory.
  • An agricultural background is advantageous but not essential.

We look forward to welcoming a new member to our team.