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Client Relations Coordinator

2 months ago

Pittsfield, Massachusetts, United States Guardian Life Insurance Company Full time

Are you passionate about a workplace culture that values integrity, high standards, and the well-being of its employees? Guardian Life Insurance Company is in search of a Client Relations Coordinator to enhance our clients' experiences.

We seek enthusiastic individuals who thrive in customer interaction within a contact center setting. Our esteemed contact center is recognized for exceptional customer service, and we aim to collaborate with those who share our commitment to excellence.

Qualifications:

  • Experience in retail or service sectors, including hospitality or banking.
  • A degree from a college or university, or equivalent professional experience.
  • Exceptional verbal and written communication abilities.
  • Strong organizational skills with the capacity to manage multiple tasks.
  • Proficient in computer systems and keyboarding.
  • Ability to work independently as well as part of a team.
  • A positive demeanor and a commitment to outstanding customer service.

Key Responsibilities:

  • Investigate premium or loan payment inquiries and assist clients with policy modifications, including updating personal information and beneficiaries.
  • Address customer questions regarding Life Insurance coverage while ensuring a top-tier customer experience.
  • Achieve and surpass individual performance targets, including call volume, adherence to schedules, and quality assurance metrics.
  • Verify caller identity by collecting necessary data points to ensure secure information sharing.
  • Efficiently navigate various computer systems while maintaining an engaging conversation with the customer.
  • Resolve customer concerns and clearly communicate the next steps required for inquiry resolution.
  • Document call details promptly within a tracking system.

Work Environment:

This position offers a hybrid work model, with a combination of in-office and remote work. The training period is designed to equip you with the necessary skills for success.

Compensation:

The salary range for this role is competitive and will be determined based on the candidate's education, experience, and skills. In addition to the base salary, there may be opportunities for annual bonuses or other incentive compensation.

Our Commitment:

At Guardian, we prioritize your professional and personal development. We offer a variety of skill-building and leadership opportunities, along with a commitment to diversity and inclusion.

Benefits:

  • Comprehensive health care options, including medical, dental, and vision plans.
  • Flexible spending accounts and health savings accounts.
  • Life and disability insurance, with options for supplemental coverage.
  • 401(k) retirement plan with company matching contributions.
  • Unlimited paid time off, along with additional leave for volunteering and personal matters.
  • Wellness programs and mental health resources.

Equal Opportunity:

Guardian is an equal opportunity employer, welcoming applicants from diverse backgrounds. We are committed to providing reasonable accommodations for individuals with disabilities throughout the hiring process.