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Client Relations Specialist
2 months ago
Customer Support Coordinator
Job Category: Quality Control Operations
Position Overview
Quality Carriers, Inc. is on the lookout for a skilled Customer Support Coordinator to enhance our operations. As a leader in bulk transportation across North America, we pride ourselves on our extensive fleet and comprehensive terminal network.
Key Responsibilities:
- Manage customer relationships for a designated portfolio, ensuring effective communication and service delivery.
- Process customer orders through various channels including phone, email, and electronic data interchange, ensuring accuracy in our Order Management System.
- Proactively engage with clients to secure freight and address any scheduling changes to maintain service efficiency.
- Collaborate with internal teams including Planners and Drivers to meet customer expectations and operational requirements.
- Monitor and track all shipments, identifying potential service issues and addressing them promptly.
- Ensure all necessary documentation and data entry is completed accurately for seamless handover to billing departments.
- Document service-related issues in our system to maintain high standards of service quality.
Qualifications:
To be successful in this role, candidates should possess:
- A High School Diploma or GED.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
- Experience with Google Apps is advantageous.
- Familiarity with transportation management software such as EDI, TMW, and PeopleNet is preferred.
- Strong analytical and critical thinking skills.
- Excellent verbal and written communication abilities.
We offer competitive compensation and a comprehensive benefits package, including flexible spending accounts, generous paid time off, and health plans.
Quality Carriers is committed to fostering a diverse and inclusive workplace. All employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status, or any other characteristics protected by law.
