CRM Coordinator

2 weeks ago

Detroit, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Amaze, Inspire, Unite

Job Summary:

The CRM Coordinator will support the day-to-day management and execution of the company's Microsoft Dynamics CRM system and utilize data to assist with sales and marketing efforts. Additionally, this role will support marketing efforts, market research, analytics projects, and internal reporting processes.

Key Responsibilities:

Sales & Marketing Support
  • Maximize internal adoption of CRM system via user training and support.
  • Serve as liaison between Ticket Sales and Service, Premium, Business Analytics Departments with an emphasis on support for our Inside Sales team.
  • Drive research and lead procurement for direct marketing campaigns.
  • Assign leads based on inbound inquiries and marketing campaigns.
  • Support marketing automation efforts utilizing Microsoft Dynamics and Microsoft PowerAutomate.
  • Provide technical support to CRM users - troubleshooting issues within the system.
  • Aid in Business Processes to ensure reporting and is correct and up to date.
  • Identify and implement custom solutions to enhance business processes.
System Maintenance
  • Conduct day-to-day administration of CRM platform (Microsoft Dynamics 365 Online) including user management, data hygiene and data manipulation.
  • Modify the front-end of CRM and marketing systems to consolidate and display information based on needs.
  • Support and modify automations using PowerAutomate.
  • Manage CRM form creation and edits.
  • Lead research initiatives into Dynamics CRM best practices.
  • Coordinate and manage data integration with various vendors and data providers.
  • Conduct basic data entry.
Data Integrity
  • Ensure that through the data architecture, cleansing process and system design the data available to users and is accurate and complete.
  • Ensure legal compliance and proper use of the system.
Required Knowledge, Skills and Abilities:
  • Bachelor's degree in quantitative or business discipline (e.g., computer science, mathematics, statistics, economics, business, marketing, etc.) or equivalent work experience.
  • Minimum two (2) years related experience or equivalent work experience.
    *Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  • Possess the highest integrity and ethical standards.
  • Experience with Microsoft Dynamics CRM, or similar CRM systems.
  • Strong analytical and problem-solving skills.
  • Demonstrated ability to manage multiple complex projects, produce high quality deliverables within assigned deadlines.
  • Excellent communication, interpersonal, and decision-making skills.
  • Highly self-motivated with a desire to learn new skills and solve problems using new and emerging technologies.
  • Superior attention to detail and a desire to deliver exceptional results for business objectives.
  • Ability to work cross functionally, collaborate with multiple departments, communicate at a high level.
Preferred Knowledge, Skills and Abilities:
  • Experience working in the sports and entertainment industry.
  • Experience with Microsoft PowerAutomate preferred.
  • Experience with SQL, Java, and HTML preferred.


All items listed above are illustrative and not comprehensive.They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Olympia Entertainmentis an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY

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