Funeral Services Coordinator

6 days ago

Detroit, Michigan, United States StoneMor Full time

About the Role

The Sales Counselor will be responsible for providing a customer-focused experience during every interaction with families, guests, and community members. This includes guiding individuals and families through end-of-life memorial planning, providing options to meet their unique needs, and advising on associated costs and financing options.

Key Responsibilities

  • Develop and maintain relationships with families and community members to understand their needs and preferences.
  • Utilize sales presentations and tools to provide options for memorial planning, including in-ground burial, above-ground entombment, cremation, memorials, and merchandise.
  • Manage CRM and lead data base, including generating new leads, referrals, and categorizing leads.
  • Plan and conduct community outreach events to build relationships and generate new leads.
  • Complete all required paperwork and processes to finalize sales and deliver services.
  • Participate in sales meetings and communicate effectively with local management and team members.

Requirements

  • High school diploma or equivalent required, with some additional education preferred in a related area such as business, marketing, and/or sales.
  • 1 year of sales experience preferred.
  • Valid driver's license and access to a personal vehicle required.
  • Proficiency in MS Office (Microsoft Excel and Outlook) required.
  • Experience working in a CRM (lead management system) preferred.
  • Strong attention to detail, problem-solving skills, and verbal, written, and interpersonal communication skills required.
  • Strong organizational and planning skills in a fast-paced environment.
  • Ability to maintain a high level of discretion and confidentiality when handling sensitive information.

About StoneMor

StoneMor is a leading provider of funeral and cemetery services. We are committed to providing a quality work environment and opportunities for personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our full-time employees, including medical, dental, 401(k) with a company match, life, short-term disability, long-term disability, vision, tuition reimbursement, employee discount programs, generous PTO programs, and volunteer opportunities.

StoneMor is an equal opportunity employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

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