Customer Service Enrollment Specialist

1 month ago

Peachtree Corners, United States Brightree Full time

You could say Brightree by ResMed is a technology company. And thats true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in usfor our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

To learn more about Brightree technology and solutions watch this short video by our CEO:

The primary function of the Enrollment Specialist role is to provide exceptional customer service and support via different channels of communication. Key deliverables include addressing customer inquiries related to products, services, order processing, data entry and complaint resolution. Specialists identify sales opportunities associated with various customer inquiries. Additionally, Enrollment Specialists offer first line technical assistance and escalate issues to appropriate teams for timely resolution.

**Lets talk about Responsibilities**

* Process incoming Enrollment cases based on standard operating procedures and documented workflows

* Manage and complete customer activation requests in Brightree and Third-Party systems according to stated guidelines

* Coordinate and collaborate daily with internal and external partners to ensure a positive and successful Enrollment experience for our clients

* Sort and process incoming mail to appropriate parties

* Respond to customer requests regarding system setup and activations

* Accurately document interactions with customers and vendors in Salesforce following standard processes

* Follow departmental procedures for case tracking and system updates

* Process customer and internal escalations per department guidelines

* Alert customers of first-time activations requiring simple walk through training.

**Lets talk about Qualifications and Experience**

**Required**

* Knowledge of software products such as Word and Excel

* Demonstrated ability to consistently follow documented processes or task workflows

* Demonstrated ability to manage detailed tasks with accuracy and completeness

* Ability to multi-task and manage ongoing task priorities

* Demonstrated ability to complete analytical tasks with minimal supervision

* Ability to work independently and within a group

* Ability to successfully communicate with customers and partners using verbal and written communication methods

* Ability to work standard business hours 8:00 a.m. to 5:00 p.m.

**Preferred**

* Experience using Customer Relationship Management tools such as Salesforce.

* Knowledge of electronic insurance setups and processes

* 3+ years experience in the healthcare claims and customer service arena

#LI-RD1

Joining us is more than saying yes to making the world a healthier place. Its discovering a career thats challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now

locationPeachtree Corners, GA, United StateslocationPeachtree Corners, GA, United StateslocationPeachtree Corners, GA, United States

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