Technical Support Specialist

2 weeks ago

Austin, United States Smartsheet Full time

**Careers**

**Technical Support Specialist**

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to one of our Managers, Support located in our Bellevue office however, this role is remote eligible

**You Will:**

* Become Smartsheet Product Certified and handle customer cases over email, phone, and chat.

* Aim to exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

* Partner with leaders to achieve goals.

* Become an expert in a specific product area and deliver 1:1 live trainings to customers.

* Contribute to team projects.

* Give and receive thoughtful feedback on team processes and leadership.

* Manage other responsibilities as assigned.

**You Have:**

* Excellent phone manner and strong writing skills.

* Experience in a customer-facing role.

* Technical support experience in a SaaS environment.

* Flexibility in your working hours as this position will require work outside of standard business hours.

**Perks & Benefits:**

* 100% employer-paid medical, dental, and vision coverage for full-time employees

* Equity - Restricted Stock Units (RSUs) Equity with all offers

* Lucrative Employee Stock Purchase Program (15% discount)

* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

* Monthly stipend to support your work and productivity

* 15 days PTO to start, plus Flexible Sick Leave

* Teleworking options from any registered location in the U.S. (role specific)

* Up to 24 weeks of Parental Leave

* Personal paid Volunteer Day to support our community

* Opportunities for professional growth and development including LinkedIn Learning online courses

* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

**Equal Opportunity Employer:**

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job descriptionif your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovativejoin us

Our describes how Smartsheet may process your personal data, including the use of a third party provider for application submissions.

**Department**

Technical Support

**Job Location**

Austin, TX, USA

  • Technical Support Specialist

    4 weeks ago

    Austin, United States InfoVision Inc. Full time

    HiWe have an immediate Openings with Our Direct Client for a Long-term contract positionTechnical Support SpecialistLocation: Pflugerville, Austin TXJob Summary:We are seeking a skilled Technical Support Specialist with expertise in Windows desktop environments, network troubleshooting, and application debugging. The ideal candidate will have experience in...

  • Technical Support Specialist

    1 day ago

    Austin, Texas, United States INSPYR Solutions Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at INSPYR Solutions. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesInstall, repair, and maintain personal computers and related systemsTroubleshoot and resolve...

  • Technical Support Specialist

    5 days ago

    Austin, Texas, United States Frontline Education Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Frontline Education. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and collaborating with our development team to resolve issues.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    1 week ago

    Austin, Texas, United States Dunhill Professional Search Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Dunhill Professional Search. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist with monitoring network systems and providing timely responses to customer...

  • Technical Support Specialist

    1 week ago

    Austin, Texas, United States Frontline Education Full time

    **Job Summary**Frontline Education is seeking a highly skilled Technical Support Specialist to join our team. As a Senior Technical Support Analyst, you will play a crucial role in handling complex technical issues and providing customized support to our clients.**Key Responsibilities**Handle Tier 3-4 technical escalations and provide expert-level support to...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Whitehat Virtual Technologies Full time

    Job OverviewSalary: The Technical Support Specialist plays a crucial role within the Service Desk Team, delivering exceptional support services to clients. This position is primarily client-facing, utilizing phone, email, and remote assistance tools, necessitating superior communication and customer service abilities.The Specialist addresses issues related...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Whitehat Virtual Technologies Full time

    Job OverviewSalary: The Technical Support Specialist plays a crucial role within the Service Desk Team, delivering essential support services to clients. This position is predominantly client-facing, requiring exceptional communication and customer service skills through various channels such as phone, email, and remote assistance tools.The Specialist is...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Luna Data Solutions, Inc. Full time

    Luna Data Solutions, Inc. is seeking a skilled Technical Support Specialist for a long-term engagement with a state government agency in a Hybrid work environment.Onsite presence is required three times a week.The ideal candidate will possess a comprehensive knowledge of computer systems, both hardware and software, and demonstrate a strong willingness to...

  • Technical Support Specialist

    15 hours ago

    Austin, Texas, United States Forcepoint Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Forcepoint. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they achieve maximum value from our products.Key ResponsibilitiesRespond to customer cases in a timely and professional manner,...

  • Technical Sales Support Specialist

    2 weeks ago

    Austin, Texas, United States Intelliswift Full time

    Job Title: Technical Sales Support SpecialistCompany: IntelliswiftPay Rate Range: $22/hr. to $24/hr. on W2Fully RemoteOverview:The role of a Technical Sales Support Specialist is to become a knowledgeable resource on products during their development cycle.This position involves providing expert technical assistance to clients regarding the product...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Techmate Full time

    Job OverviewWe are looking for a part-time/ad hoc Technical Support Specialist to provide assistance with IT-related challenges.As a vital contributor, you will help clients troubleshoot and resolve technology issues.Key Responsibilities:Setup and configuration of computer workstations.Provide end-user assistance for executives and office staff, including...

  • Technical Support Specialist

    2 weeks ago

    Austin, United States projekt202 Full time

    ???? **Privacy Notice** **Technical Support Specialist** Austin / Operations / Full-time At **projekt202**, we solve our clients business challenges by creating experiences that engage, innovate, disrupt and delight. Our team is passionate about human-centric experience strategy, design and development and enjoys delivering amazing concepts and digital...

  • Technical Support Specialist

    1 week ago

    Austin, Texas, United States Apexon Full time

    Position Overview:As a Technical Support Specialist, you will play a crucial role in providing exceptional assistance to our clients.Location:RemoteOpenings:3Essential Qualifications:- Proven experience in technical support- Familiarity with CRM systems, particularly Salesforce- Strong customer service abilitiesKey Responsibilities:- Address and resolve...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a Technical Support Specialist to assist in providing exceptional service to our clients.Role ResponsibilitiesThe ideal candidate will be proficient in:Operating Systems: Windows 7, Windows 10, and familiarity with Windows XP.Software Management: Experience with SCCM for packaging and imaging, along with proficiency in...

  • Technical Support Specialist I

    3 weeks ago

    Austin, United States ForeFlight Full time

    We are seeking a dedicated Technical Support Specialist to join our dynamic team. This role is pivotal in delivering exceptional support services to our global customer base. As a Technical Support Specialist, you will collaborate closely with product managers, developers, and fellow support team members to ensure timely and accurate assistance to our...

  • Technical Support Specialist I

    2 weeks ago

    Austin, United States ForeFlight Full time

    We are seeking a dedicated Technical Support Specialist to join our dynamic team. This role is pivotal in delivering exceptional support services to our global customer base. As a Technical Support Specialist, you will collaborate closely with product managers, developers, and fellow support team members to ensure timely and accurate assistance to our...

  • Technical Support Specialist II

    5 hours ago

    Austin, Texas, United States Forcepoint Full time

    About the RoleForcepoint is seeking a highly skilled Technical Support Specialist II to join our team. As a Technical Support Specialist II, you will be responsible for providing exceptional support to our customers, ensuring they achieve maximum value from our products.Key ResponsibilitiesRespond to customer cases in a timely and professional manner,...

  • Technical Support Specialist

    1 week ago

    Austin, Texas, United States Dexian Full time

    Technical Support SpecialistThis position requires onsite presence with a hybrid work model.Key ResponsibilitiesConducts IT support functions related to client engagement and internal applications, systems, and hardware assistance, potentially interfacing with users for problem resolution at Tier II support level.Delivers Tier 2 troubleshooting for hardware...

  • Lead Technical Support Specialist

    2 weeks ago

    Austin, United States Latitude Inc Full time

    Position OverviewSummary:Latitude Inc is in search of a proficient Lead Technical Support Specialist with a robust background in the SaaS and Technical Product sector. The successful candidate will possess significant expertise in DevOps methodologies, including tools such as Jenkins and Docker, alongside a solid understanding of object-oriented programming...

  • Lead Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Latitude Full time

    Job Overview:Latitude is on the lookout for a proficient Lead Technical Support Specialist with a robust background in the SaaS and Technical Product sector. The successful candidate will possess substantial expertise in DevOps tools such as Jenkins, Docker, and CI/CD, along with the capability to comprehend and analyze object-oriented programming (OOP)...