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Office Claims Representative

2 months ago


Richmond, United States Countryway Insurance Company Full time

Office Claims Representative - Countryway

Location:

Goochland, VA

Company: POSITION SUMMARY: Countryway of Virginia Farm Bureau is seeking a customer focused

Office Claims Representative

(OCR). The "OCR" is responsible for handling physical damage claims and providing efficient settlements in accordance with company procedures and standards. Position:

Full Time, Salaried opportunity with benefits Plan Schedule:

Monday - Friday 8:00am - 4:30pm, schedule supports a 37.5 hr work week Hybrid schedule is offered, after training period is completed. PRIMARY DUTIES Review, evaluate and adjust claims for payment by following procedures (verifying

coverage’s, estimates, bills and other data). Maintain timely contact with insureds and claimants. Evaluate and direct claims to appropriate claims representative when required. Develop professional relationships with car rental, auto body shops and Independent Adjusters. Diary and reserve open claims, set up new claims and process incoming mail daily. Make rental car reservations, extensions and payments in accordance with company. procedures. Assign Claims through approved vendors and IAs. Evaluate and make total loss settlements. Process salvage on total loss vehicles. Write estimates on damaged vehicles, as required. ADDITIONAL DUTIES Answer inquiries from agents and insureds on

coverages

and procedures. Maintain logs and other records as required. Maintain knowledge of company procedures and the Unfair Claims Practices Act. All other duties as assigned by the supervisor including BI liability claim handling when required. MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS High school diploma or equivalent Minimum 1-3 year Auto Physical Damage estimating or claims experience MINIMUM SKILL QUALIFICATIONS Excellent oral and written communication skills Proven ability to work well both independently and in a team environment Strong organizational skills Proven ability to be flexible and handle multiple tasks At VA Farm Bureau and affiliates, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status. VAFB supports compliance with COVID-19 protocols.

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