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Office Claims Representative
2 months ago
Office Claims Representative - Countryway
Location:
Goochland, VA
Company:
POSITION SUMMARY:
Countryway of Virginia Farm Bureau is seeking a customer focused
Office Claims Representative
(OCR). The "OCR" is responsible for handling physical damage claims and providing efficient settlements in accordance with company procedures and standards.
Position:
Full Time, Salaried opportunity with benefits Plan
Schedule:
Monday - Friday 8:00am - 4:30pm, schedule supports a 37.5 hr work week
Hybrid schedule is offered, after training period is completed.
PRIMARY DUTIES
Review, evaluate and adjust claims for payment by following procedures (verifying
coverage’s, estimates, bills and other data).
Maintain timely contact with insureds and claimants.
Evaluate and direct claims to appropriate claims representative when required.
Develop professional relationships with car rental, auto body shops and Independent Adjusters.
Diary and reserve open claims, set up new claims and process incoming mail daily.
Make rental car reservations, extensions and payments in accordance with company.
procedures.
Assign Claims through approved vendors and IAs.
Evaluate and make total loss settlements.
Process salvage on total loss vehicles.
Write estimates on damaged vehicles, as required.
ADDITIONAL DUTIES
Answer inquiries from agents and insureds on
coverages
and procedures.
Maintain logs and other records as required.
Maintain knowledge of company procedures and the Unfair Claims Practices Act.
All other duties as assigned by the supervisor including BI liability claim handling when required.
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
High school diploma or equivalent
Minimum 1-3 year Auto Physical Damage estimating or claims experience
MINIMUM SKILL QUALIFICATIONS
Excellent oral and written communication skills
Proven ability to work well both independently and in a team environment
Strong organizational skills
Proven ability to be flexible and handle multiple tasks
At VA Farm Bureau and affiliates, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more
Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status.
VAFB supports compliance with COVID-19 protocols.
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