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Hotel General Manager

4 months ago

Concord, United States Hay Creek Hotels Full time
Job Description
The Centennial Hotel and Granite Restaurant & Bar in historic Concord, NH is actively searching for a passionate, organized, and results-driven Hotel General Manager to lead our team of hospitality professionals.

Our General Managers are expected to be hands-on leaders, often adapting to situations that would allow them to work in hourly, line-level positions as needed. The ideal candidate must be willing and able to participate in daily duties to better the overall success of the team and ultimate satisfaction of the customer.

Weekend availability for high volume days is required and expected.

The ideal candidate will have an understanding of Sales/Marketing and strong familiarity of PMS and POS operating systems (RoomMaster or Aloha experience a plus)

The Centennial Hotel and Granite Restaurant & Bar, managed by Hay Creek Hotels, is a beautiful historic hotel in Concord, NH that offers 34 guest rooms and suites, locally-sourced fine dining in a full-service restaurant and bar, a variety of meeting and event spaces, and off-site catering services. A popular dining and socializing spot among Concord locals, the award-winning Granite Restaurant & Bar is a beautifully styled, modern eatery. Visit thecentennialhotel.com and graniterestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates

Job Summary:
  • Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private and Catered Events, and Engineering.
  • Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate one's overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
  • Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
  • Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
  • Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
  • Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
  • Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
  • Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Free Parking
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
Experience and Skills
  • Recent 3+ years boutique four diamond Hotel General Manager experience
  • Experience in New England region, NH preferred
  • Strong background in Rooms Division, Sales & Marketing, and F&B operations
  • Excellent computer skills including; Excel, Word & Outlook
  • Experience in Property Management and POS Software
  • Excellent verbal and written communication skills.
  • Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
  • Daily Revenue and P&L Reporting exposure and knowledge
  • Strong background in hotel forecasting preferred
  • Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
  • Ability to establish a strong service culture and maintain high customer service standards
  • Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality