Hotel Front Desk/Guest Service Agent

1 month ago

Concord, United States Centennial Hotel Granite Restaurant & Bar Full time
Job DescriptionJob Description

The Centennial Hotel is actively searching for an organized, detailed, and professional Front Desk / Guest Service Agent to join our Front Office team.

The Centennial Hotel and Granite Restaurant & Bar, managed by Hay Creek Hotels, is a beautiful historic hotel in Concord, NH that offers 32 guest rooms and suites, locally-sourced fine dining in a full-service restaurant and bar, a variety of meeting and event spaces, and off-site catering services. A popular dining and socializing spot among Concord locals, the award-winning Granite Restaurant & Bar is a beautifully styled, modern eatery. Visit thecentennialhotel.com and graniterestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates

Rate: Based on experience

This is a Part Time or Full Time position. Expected regular shifts will include mainly Morning or Night Shifts (Occasional Overnight shifts may be requested for coverage).

A distinctive element exclusive to Hay Creek Management's approach to guest service is its “Host Philosophy,” which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities.

The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties a secure, comfortable confidence that their service expectations will be exceeded.

Job Summary:

  • Provide telephone services and operate the multi-line telephone switchboard effectively. Receive and transfer all calls, voice messages, and mail of guests and hotel employees.
  • Greet and welcome all guests in a professional and hospitable manner. Direct guests to the appropriate area.
  • Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out.
  • Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online.
  • Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests.
  • Communicate all guest room status changes to Housekeeping department.
  • Professionally handle guest complaints, problem solve to satisfy all guest needs, and follow up with manager.
  • Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions.
  • Deliver guest amenities as necessary.
  • Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy.


Required Experience:

  • High School diploma or equivalent.
  • Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
  • 1 year customer service experience required, hotel environment highly preferred.
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
  • Proven success in handling guest complaints.
  • Ability to operate smoothly and professionally under high stress situations.
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).

  • Hotel Front Desk Receptionist

    3 weeks ago

    Concord, United States The Concord Plaza Hotel Part time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent (part-time) to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The...

  • Hotel Front Desk Supervisor

    1 month ago

    Concord, United States The Concord Plaza Hotel Full time

    Description We're looking for an enthusiastic hotel Front Desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction...

  • Hotel Front Desk Supervisor

    1 month ago

    Concord, United States The Concord Plaza Hotel Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic hotel Front Desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...

  • Front Desk Agent

    3 days ago

    Concord, United States HomeTowne Studios & Suites Charlotte Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 depending on experience!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be...

  • Front Desk Agent

    3 months ago

    Concord, United States HomeTowne Studios & Suites Charlotte Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    1 month ago

    Concord, United States MCR Hotels Full time

    Front Desk Agent Hampton Inn Concord/Kannapolis, 612 Dickens Place NE, Concord, North Carolina, United States of America Req #7521 Tuesday, July 16, 2024 We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing...

  • Front Desk Agent

    2 weeks ago

    Concord, United States MCR Hotels Full time

    We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their...

  • Guest Services Coordinator

    2 weeks ago

    Concord, New Hampshire, United States The Concord Plaza Hotel Full time

    Job OverviewThe Concord Plaza Hotel is seeking a dedicated and friendly front desk receptionist to provide outstanding service to our guests. In this part-time role, you will be the first point of contact for visitors, ensuring a smooth check-in and check-out process while addressing any inquiries or requests they may have.Compensation:$18 - $20 hourlyKey...

  • Front Desk Agent

    5 days ago

    Concord, United States MCR Hotels Full time

    We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.    ESSENTIAL FUNCTIONS:    Providing attentive, courteous, and efficient service to all guests prior to arrival and...

  • Guest Services Manager

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a dedicated Front Desk Supervisor to oversee our guest services at The Concord Plaza Hotel. The ideal candidate will have a minimum of one year of relevant experience and a passion for ensuring that every visitor enjoys a memorable experience. Your role will involve managing front desk operations, serving as the primary contact for guests, and...

  • Guest Services Manager

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a dedicated Guest Services Manager to oversee our front desk operations and ensure that every visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve leading the front desk team, serving as the primary point of contact for guests, and nurturing staff members to exceed our high standards of customer...

  • Front Desk Supervisor

    3 months ago

    Concord, United States Concord Embassy Suites Full time

    Hotel: Concord Embassy SuitesFront Desk SupervisorFull time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.We...

  • Guest Services Coordinator

    2 weeks ago

    Concord, New Hampshire, United States Centennial Hotel Granite Restaurant & Bar Full time

    Position OverviewThe Centennial Hotel is seeking a meticulous and professional Front Desk / Guest Service Agent to enhance our Front Office team.As part of Hay Creek Hotels, the Centennial Hotel and Granite Restaurant & Bar is a distinguished historic establishment that provides a unique experience with 32 guest accommodations, exquisite dining options, and...

  • Guest Services Supervisor

    1 week ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a motivated and dedicated Front Office Operations Leader to join our team at The Concord Plaza Hotel. The ideal candidate will have at least one year of relevant experience and a passion for delivering outstanding guest experiences. In this role, you will oversee the daily activities at the front desk, serving as the primary point of contact...

  • Front Office Operations Manager

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a motivated and dedicated Guest Services Supervisor with a minimum of 1 year of relevant experience to guarantee that each visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve overseeing the front desk operations, serving as the initial point of contact for guests, and nurturing team members to exceed our...

  • Front Office Receptionist

    2 weeks ago

    Concord, New Hampshire, United States Centennial Hotel Granite Restaurant & Bar Full time

    Job OverviewThe Centennial Hotel is seeking a meticulous and professional Front Desk / Guest Service Agent to enhance our Front Office team.As part of Hay Creek Hotels, the Centennial Hotel and Granite Restaurant & Bar is a charming historic establishment that features 32 guest accommodations, an exquisite dining experience with locally-sourced cuisine,...

  • Front Office Operations Supervisor

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a motivated Front Office Operations Supervisor to ensure that every visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve overseeing the front desk operations, serving as the primary point of contact for guests, and mentoring team members to exceed our high standards of customer satisfaction. Candidates...

  • Guest Services Agent

    2 months ago

    Concord, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...

  • Front Desk Operations Manager

    6 days ago

    Concord, New Hampshire, United States ABC Investments and Management Full time

    Job SummaryABC Investments and Management is seeking a highly skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the smooth operation of our hotel's front desk during the night shift.Key ResponsibilitiesGuest Services: Provide exceptional customer service to guests, ensuring their needs are met and exceeded.Front...

  • Front Desk Associate

    4 months ago

    Concord, United States Atrium Hospitality Full time

    Hotel: Concord Embassy Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to l Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel