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Lead Logistics Coordinator

2 months ago

Aston Twp, United States Capstone Logistics Full time

Shift: Monday - Friday

Compensation: $25

Lead Logistics Coordinator

Aston, PA. Capstone Logistics is the premier provider of 3rd Party services in distribution centers across the nation. With a footprint of over 400 DCs in 45 states and Canada, Capstone is the preferred partner for many major retailers, grocers, and specialty companies. With high growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us This position is designed to communicate effectively with both vendors and customers to ensure that deliveries are consistently made on time as we work to meet the needs of our customers. Will report directly to the Logistics Manager. Job Description

Lead Logistics Coordinator is expected to help with dispatch and assist drivers. Assist with overseeing billing and daily coordinator functions and make sure everything is done by deadlines given by management. Make sure all settlements are filled out properly and passed on to the Logistics Manager. Need to be organized, a great communicator, and manage time well. The Lead LC will be the Logistics Manager's main point for updates and issue reports when needed. Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicate all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, etc.) to vendors at the time of dispatch. Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards. Manage contact with vendors to ensure all routes are covered, as needed. Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns. Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers. Resolve vendor problems or grievances and refer to vendor management if further assistance is needed. Evaluate the importance of incoming telephone calls and prioritize accordingly. Provide support to the customer service team on an as-needed basis or during peak season. Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed. Make decisions and take the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations. Maintain accurate documentation on the status of each job within the dispatch POD, manage distribution of work, and ensure documentation is complete before jobs are cleared. Customer Service:

Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On-Demand requests. Confer with customers or supervising personnel to address questions, problems, complaints, and requests for service. Keep customers notified of changes with route schedules and or on-demand delays. Requirements:

Excellent verbal communication and problem-solving skills. Computer skills including Microsoft Word, Outlook, and Internet. Interpersonal skills; ability to foster teamwork and motivate/coach others. Knowledge of the local and regional geographical area. Accurately and quickly read maps. Make optimum decisions under pressure and time constraints. Skills

Excellent communication skills to effectively interact with internal teams, external vendors, and customers. Strong knowledge of freight forwarding, transportation planning, and logistics operations. Proficient in using logistics software systems such as SyteLine or similar platforms. Ability to analyze data and make informed decisions to optimize logistics processes. Familiarity with fleet management practices and ability to coordinate vehicle maintenance schedules. Knowledge of GPS tracking systems to monitor shipments and ensure on-time delivery. Strong organizational skills to manage multiple tasks and prioritize work effectively. Attention to detail to ensure accuracy in documentation and record-keeping. Ability to work in a fast-paced environment and adapt to changing priorities. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

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