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Lead Logistics Coordinator

4 months ago

Aston, United States Capstone Logistics Full time
Shift:

Monday - Friday

Compensation:
$25

Lead Logistics Coordinator

Aston, PA.

Capstone Logistics is the premier provider of 3rd Party services in distribution centers across the nation. With a foot print of over 400 DCs in 45 states and Canada, Capstone is the preferred partner for many major retailers, grocers and specialty companies. With high-growth expected this year, we are looking for top talent that is interested in career opportunities to grow with us

This position is designed to communicate effectively with both vendors and customers to ensure that deliveries are consistently made on time as we work to meet the needs of our customers. Will report directly to the Logistics Manager

  • Monday-Friday

Job Description

Lead Logistics Coordinator s expected to help with dispatch and assist drivers. Assist with overseeing billing and daily coordinator functions and make sure everything is done by deadlines given by management. Make sure all settlements are filled out properly and passed on to Logistics Manager. Need to be organized, a great communicator, and manages time well. The Lead LC will be the Logistics Managers main point for updates and issues reports when needed.

  • Schedule and dispatch vendors or independent contractors to appropriate locations according to customer requests, specifications, or needs, using telephones and dispatch software. Communicates all pertinent data (customer's locations, type of pickup, scanning requirements, temperature requirements, ect.) to vendors at the time of dispatch.
  • Serve as a contact person for all vendors within their route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Manage contact with vendors to ensure all routes are covered, as needed.
  • Determine responses needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
  • Communicate Chain of Custody standards (location scanning, specimens handling, parcel scanning, etc.) as required by Capstone Logistics customers.
  • Resolve vendor problems or grievances and refer to vendor management, if further assistance is needed.
  • Evaluate importance of incoming telephone calls and prioritize accordingly.
  • Provide support to the customer service team, on an as needed basis or during peak season.
  • Ensure that the policies and procedures, as defined in the Independent Contractor Operating Agreement, are consistently followed.
  • Makes decisions and takes the necessary actions to determine the most appropriate delivery methods to meet or exceed the customer's service expectations.
  • Maintain accurate documentation, on the status of each job within the dispatch POD, manages distribution of work, and ensures documentation is complete before jobs are cleared.

Customer Service:

  • Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
  • Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
  • Keep customers notified of changes with route schedules and or on demand delays.

Requirements:

  • Excellent verbal communication and problem solving skills
  • Computer skills including Microsoft Word, Outlook, and Internet.
  • Interpersonal skills; ability to foster teamwork and motivate/coach others.
  • Knowledge of local and regional geographical area
  • Accurately and quickly read maps
  • Make optimum decisions under pressure and time constraints

Skills
- Excellent communication skills to effectively interact with internal teams, external vendors, and customers.
- Strong knowledge of freight forwarding, transportation planning, and logistics operations.
- Proficient in using logistics software systems such as SyteLine or similar platforms.
- Ability to analyze data and make informed decisions to optimize logistics processes.
- Familiarity with fleet management practices and ability to coordinate vehicle maintenance schedules.
- Knowledge of GPS tracking systems to monitor shipments and ensure on-time delivery.
- Strong organizational skills to manage multiple tasks and prioritize work effectively.
- Attention to detail to ensure accuracy in documentation and record keeping.
- Ability to work in a fast-paced environment and adapt to changing priorities.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.

#CB

Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.