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Client Engagement Specialist

1 month ago


Phoenix, United States Valon Mortgage, Inc Full time

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time. Client Experience at Valon The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real time, the team acts as a bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership. About the Role We’re seeking a Customer Service Specialist to navigate inbound and outbound homeowner communications in a professional, efficient, and friendly manner. The ideal candidate is able to shift seamlessly between the responsibilities of the Customer Service and Collections teams. Responsibilities Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system. Document all homeowner communications. Promote Valon-specific products and services—with a strong focus on satisfaction. Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases. Determine if we're able to collect past-due payments. Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current. Ideal Background Previous mortgage servicing experience. Minimum Qualifications 1-2 years of call center experience. High school diploma or equivalent. Ability to collaborate with other business areas and team members. Compensation and Benefits Competitive salary and a 401(k) plan—with a 4% annual match No weekends or late nights required Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays Comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support In-office snacks and drinks (and Bagel Fridays) New Hire Orientation and opportunities for promotion and annual performance reviews. 12 weeks of FULLY PAID baby bonding time for birthing and non-birthing parents Additional Information This role is based FULLY ON-SITE (NO EXCEPTIONS) in Phoenix, Arizona (85044). #J-18808-Ljbffr