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Customer Service Account Representative

2 months ago

Buffalo, United States Imagine Staffing Technology, An Imagine Company Full time

Nature & Scope:

Positional Overview

Imagine Staffing is recruiting for a Customer Service Account Representative on behalf of our client, a family-owned third-party logistics company, based in WNY This is a contract position offering $17-19/hr, a dynamic work culture and opportunity for career advancement

The Customer Service Account Representative is responsible for a full range of activities which aids in operational effectiveness and excellence within the warehousing & fulfillment operations. Dedicated to serve as the voice of the Company and ensure a high level of customer satisfaction for client accounts, this position is responsible for the order management activities, policies and relationships within the order to cash process while responding to inquiries, processing orders to the distribution floor for accurate and timely routing/shipping, scheduling shipments, ensuring compliance with customers routing/vendor standards, and resolving customer issues in a prompt, courteous, and effective manner.

Role & Responsibility:

Tasks That Will Lead To Your Success

  • Maintains excellent working relationships with client by responding to all inquiries and complaints concerning orders, invoices, shipments, inventory counts, etc. in a professional, courteous, and efficient manner.
  • Reports customer feedback to management, including any signs of customer dissatisfaction.
  • Respond to email inquiries accurately and effectively within etiquette standards.
  • Professionally handle high volume incoming customer orders for receiving, order allocation, shipping and inventory management.
  • Accurate entry and creation of loads, routing customer orders using WMS system and ensuring compliance with all operating processes and procedures.
  • Oversee all paperwork associated with orders and maintain the corresponding files, both electronic and physical
  • Consistently monitors the Electronic Database Interchange (EDI) for orders that need attention.
  • Performs accurate and timely data entry for receiving order allocation, shipping and inventory management.
  • Bundles orders to build loads, sends email notices with BOL and carrier assignment information.
  • Reviews pertinent reports and completes necessary documentation and/or update subscriptions.
  • Navigates applicable customer web-based programs, in order to retrieve order information, make order changes and print applicable order information.
  • Maintains ongoing, positive relationships with client, customers and operations and actively communicates any order management issues.

Skills & Experience:

Qualifications That Will Help You Thrive

  • High School Diploma/GED or equal relevant experience.
  • Proven team player with exemplary interpersonal skills.
  • Strong organizational skills with exceptional verbal and written communication skills.
  • Ability to exercise strong judgment and interpretation of customer request.
  • Ability to troubleshoot customer issues and coordinating with various internal departments
  • Comfort in navigating through multiple systems and windows simultaneously.
  • Familiar with a variety of customer service concepts, practices, and procedures.
  • Ability to successfully interact with all levels of customers, transportation carriers and vendors.
  • Must be detailed oriented and able to handle multiple tasks simultaneously.
  • Prior experience working in a Third Party (3PL) Distribution Center, Ecommerce, Wholesale Fulfillment, Value Added Services with a working understanding of Vendor Compliance
  • Knowledge of retailers requirements and experience routing via TMS systems.
  • 2-5 years in a Customer Service/Traffic/Shipping role preferred.
  • High proficiency with MS Office (Excel, Word, Outlook).