Account Customer Service Representative

3 days ago

Buffalo, New York, United States ProAmpac - Buffalo Full time
Job Title: Account Customer Service Representative

ProAmpac - Buffalo is seeking a highly skilled Account Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our external customers and internal stakeholders.

Key Responsibilities:
  • Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps.
  • Work collaboratively with internal teams (Sales, Graphics, Shipping & Receiving, Production, etc.) to monitor all open and finished orders, schedule changes, new designs, and graphics changes, and customer requirements.
  • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled.
  • Work with assigned customers and sales reps to proactively manage finished goods level and aged inventory.
  • Coordinate the scheduling of customer shipments and enters shipping information into the designed SAP system.
  • Expedite rush shipment and monitor progress through to delivery to the customer as applicable.
  • Review daily spreadsheet from accounting to ensure correct pricing from the prior day. Work with sales to ensure all pricing changes/updates are communicated timely and to the appropriate teams.
  • Provide order entry support for other team members when appropriate.
  • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues.
  • Build customer loyalty by providing prompt, professional, and efficient service while being laser-focused on opportunities to improve and streamline processes.
Requirements:
  • 5 years of related Account Representative experience is required.
  • Education: College degree preferred.
  • Must be willing to work overtime to settle issues when needed.
  • Strong computer skills (Excel, Word, Outlook).
  • Experience with SAP is preferred or another ERP is a plus.
  • Excellent oral and written communication skills.
  • Demonstrated ability to handle difficult and stressful situations in a professional manner.
  • Strong problem-solving skills.
  • Strong attention to detail and promptly follows up on issues through resolution.
  • Excellent listening skills.
  • Excellent time management skills with the ability to prioritize work in a fast-paced environment.
  • Must be flexible and willing to accept change.
  • Must be able to work in a team environment and collaborate with other departments (Sales, Production and Warehouse).
What We Offer:
  • $22-$23 per hour (depending on experience).
  • 11 paid company holidays.
  • 401k with generous company match.
  • Medical, Dental, Vision, and other supplemental offerings.
  • Company-provided life insurance.
  • Disability insurance.
  • Wellness program – living a healthy lifestyle can get you a discount on your health insurance premiums AND other incentives.

ProAmpac is a leading global flexible packaging company with comprehensive product offerings. We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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