Customer Service Representative

2 days ago

Buffalo, New York, United States Continental Service Group Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. Your primary goal will be to help consumers resolve their financial obligations in a professional and respectful manner.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
  • Provide solutions to consumers to enable them to resolve their financial obligations administratively or voluntarily.
  • Gather proper documentation from consumers and maintain follow-up to ensure resolution.
  • Meet daily, weekly, and monthly goals as set by management.
  • Record maintenance and skip-tracing to assist in locating and contacting consumers or businesses.
Requirements
  • High school diploma or GED.
  • Associates or bachelor's degree preferred.
  • Fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Ability to act independently to resolve problems.
  • Motivation to learn.
  • Ability to work in a positive, collaborative manner with coworkers.
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

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