Customer Service Representative
4 days ago
At OneBridge Benefits, we're dedicated to providing exceptional customer service to our participants. As a Customer Service Representative, you'll play a vital role in ensuring our participants receive a white-glove experience.
Key Responsibilities- Provide timely and effective resolution to participant issues, complaints, and inquiries
- Handle participant inbound and outbound calls, capturing call log notes and providing supportive solutions
- Inform clients and employers about upcoming changes or situations that impact their accounts
- Develop a thorough understanding of our products and solutions to guide callers through troubleshooting and navigation
- Communicate and coordinate with other departments to assist with solving participant issues
- Process forms and adjustments as directed by the participant
- Review and apply appropriate action to incoming documents from participants and employer groups
- Help train new employees and share our internal customer service policies
- Analyze data to identify and resolve errors prior to final substantiation
- Meet or exceed quality standards for entered information
- High school diploma or equivalent
- Six months of customer service experience in a healthcare-related or social services setting
- Excellent written and verbal communication skills
- Ability to listen and de-escalate customer issues
- High-quality data entry skills and attention to detail
- Strong analytical, problem-solving, and decision-making skills
- Proficiency in Microsoft Office products
- Flexibility to work additional hours as needed
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