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Voice Communications Infrastructure Specialist
2 months ago
About The Position
Are you a skilled Communications Technician with hands-on experience in troubleshooting and resolving issues in a voice communications environment? We are looking for a dedicated professional with a minimum of three years experience in working with voice gateways, carrier circuits, and DMARC. Preferably, you have a background in academic or healthcare settings and are familiar with Cisco technologies like Unified Communications Manager and Unity.
Requirements
Minimum of three years of experience troubleshooting voice communications infrastructure
Proficiency in working with voice gateways, carrier circuits, and DMARC
Experience in academic or healthcare environments preferred
Knowledge of Cisco Unified Communications Manager and Unity technologies preferred
Familiarity with Cisco UCCX-related technologies, such as Finesse for call center troubleshooting
If you have an associate's degree in electronics or a related field, or if you are a graduate of a technical school, we encourage you to apply.
Responsibilities
Make informed decisions that impact the system's operation
Monitor and diagnose communications networks, equipment, and software for necessary repairs
Identify and report carrier-related problems, including digital and analog circuits
Collaborate with carriers for access to closets and equipment
Install communications equipment as required
Provide support to customers for inquiries on system features and functions
Enter incident and request tickets in ServiceNow ITSM tool, ensuring accurate documentation of events and details for future reference
Employment Type: Full-Time
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