Front Desk Supervisor

5 days ago


Romulus, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description

8000 Merriman Rd, Romulus, Michigan 48174

Designed with your needs in mind, Sheraton Detroit Metro Airport provides a perfect blend of modern comfort and convenience. Ease into your travels with our free shuttle service to and from Detroit Metropolitan Wayne County Airport. Rediscover Detroit with our easy access to attractions such as The Henry Ford Museum and Ford Field. Afterwards, find sanctuary in our soothing hotel rooms and suites. Seek entertainment on our flat-screen TVs, and complete last-minute business tasks at our sleek workstations. When hunger arises, delight in the convenience of our in-room dining, and indulge in American cuisine at one of our two on-site restaurants. If you're looking to stay active on the road, work up a sweat at our 24-hour fitness center and swim laps in our indoor heated pool. Hosting a special occasion? When it comes to your event needs, our ballroom venue creates the perfect backdrop for wedding receptions and business meetings.

Requirements

What we are looking for
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests

  • Front Desk Supervisor

    2 months ago


    Romulus, United States Marriott Hotels & Resorts Full time

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and acti Supervisor, Front Desk, Reservations, Hotel

  • Front Desk Supervisor

    1 month ago


    Romulus, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to...


  • Romulus, Michigan, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service to our guests, and leading a team of front desk agents to achieve our high...


  • Romulus, United States American Hospitality Partners LLC Part time $13 - $16

    Job DescriptionJob DescriptionOverviewWe are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you enjoy customer service and have work...


  • Romulus, United States American Hospitality Partners LLC Part time $13 - $16

    Job DescriptionJob DescriptionOverviewWe are looking for an enthusiastic Hotel Front Desk Agent to help us provide pleasant and memorable experiences for our guests.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you enjoy customer service and have work...

  • Front Desk Agent

    1 month ago


    Romulus, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent

    1 month ago


    Romulus, United States La Quinta Inn & Suites Detroit Metro Airport Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    2 months ago


    Romulus, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Romulus, Michigan, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Night Auditor/Overnight Agent to join our team at Remington. As a key member of our front desk operations, you will be responsible for ensuring the accuracy and efficiency of our hotel's financial transactions, guest services, and overall customer experience.Key ResponsibilitiesFinancial...


  • Romulus, Michigan, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes recruiting, hiring, mentoring, and scheduling front desk staff, guest service aides, concierge personnel, and PBX operators.Possess a thorough understanding of the roles and responsibilities of Front Office team members and be prepared to perform their tasks as...

  • Front Desk

    2 weeks ago


    Romulus, United States Marriott International, Inc Full time

    Additional Information Full Time, Part Time, Weekly Pay, Weekend AvailabilityJob Number 24155148Job Category Rooms & Guest Services OperationsLocation Courtyard Detroit Metro Airport Romulus, 30653 Flynn Drive, Romulus, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Our...


  • Romulus, Michigan, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Remington Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesProvide prompt and...

  • Front Desk Agent

    3 months ago


    Romulus, United States Remington Hotels Full time

    Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office...


  • Romulus, Michigan, United States Remington Full time

    Job OverviewKey ResponsibilitiesConduct comprehensive audit procedures for the front desk and all hotel departments.Verify accuracy of room and tax entries in the system, promptly rectifying any discrepancies. Ensure timely posting of all guest charges.Perform daily backups of the front office systems and night audit software as necessary.Execute system...


  • Romulus, Michigan, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill any of...


  • Romulus, Michigan, United States Remington Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Night Auditor/Overnight Agent to join our team at Remington. As a key member of our front desk operations, you will be responsible for ensuring the accuracy and efficiency of our hotel's financial transactions, guest services, and overall customer experience.Key ResponsibilitiesFinancial...


  • Romulus, Michigan, United States Remington Full time

    Job OverviewKey ResponsibilitiesOversee the staffing of front office personnel, which includes the recruitment, training, supervision, and scheduling of front desk agents, guest service aides, concierge staff, and PBX operators.Possess a comprehensive understanding of the roles and responsibilities of Front Office staff, with the ability to perform any of...


  • Romulus, Michigan, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its people. As a company committed to its workforce, we strive to cultivate a nurturing and inclusive environment that promotes diversity, personal growth, and overall wellbeing. Our dedication to a People First philosophy is evident in our employee development initiatives, benefits offerings, and our...


  • Romulus, Michigan, United States Pyramid Global Hospitality Full time

    Company Overview Pyramid Global Hospitality prioritizes its workforce, fostering a culture where individuals thrive. We are committed to nurturing a supportive and inclusive environment that promotes diversity, personal growth, and overall wellbeing. Our People First philosophy is evident in our employee development initiatives, comprehensive benefits, and...


  • Romulus, United States Remington Full time

    Job DescriptionWhat you will be doingPerform all daily audit functions for front office and each outlet of the hotel. Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion. Complete back-up of front office computer system and night audit...