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Front Desk Supervisor

3 months ago

Romulus, United States Remington Full time
Job Description

What you will be doing

  • Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
  • Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
  • Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
  • Accurately check AM and PM discrepancy reports.
  • Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
  • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Location Description

8000 Merriman Rd, Romulus, Michigan 48174

Designed with your needs in mind, Sheraton Detroit Metro Airport provides a perfect blend of modern comfort and convenience. Ease into your travels with our free shuttle service to and from Detroit Metropolitan Wayne County Airport. Rediscover Detroit with our easy access to attractions such as The Henry Ford Museum and Ford Field. Afterwards, find sanctuary in our soothing hotel rooms and suites. Seek entertainment on our flat-screen TVs, and complete last-minute business tasks at our sleek workstations. When hunger arises, delight in the convenience of our in-room dining, and indulge in American cuisine at one of our two on-site restaurants. If you're looking to stay active on the road, work up a sweat at our 24-hour fitness center and swim laps in our indoor heated pool. Hosting a special occasion? When it comes to your event needs, our ballroom venue creates the perfect backdrop for wedding receptions and business meetings.

Requirements

What we are looking for
  • Ability to calmly work with high demand and/or upset guests
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests