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Tennis & Golf Programs Coordinator
2 months ago
Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.
What we offer:
- Free daily meal and salad bar
- Free parking
- Benefits including: Medical, Dental, Vision, 401K (based on employment status)
- Paid vacation, sick, and holiday time
- Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining
- Property retail shop and hotel discounts
- $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club
- Consistently provide professional, attentive, and genuinely friendly service
- Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests
SUMMARY:
Serves as member/guest customer liaison for tennis, golf and pickleball programs.
Greets visitors, directs telephone calls, emails and provides information to inquiries.
Provides administrative support by performing duties as assigned including those listed below.
Promotes and follows LJBTC, Inc.'s service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes but not limited to the following:
- Provides support to Director of Tennis and Pro Staff for tennis/golf programs and tournaments.
- Opens and closes pro shop, playground, bocce and golf course.
- Greets visitors, ascertains nature of business and directs visitors to appropriate area or staff person.
- Makes sure all tennis, golf, ping pong and bocce equipment are fully stocked. Completes inventory and reports supply ordering to Membership Office.
- Rents ball machine, demo racquets, pickleball equipment and bills accordingly for members or guests.
- Cross trained and covers at tennis desk, as appropriate.
- Books lessons/courts via email/phone for members and guests.
- Maintains master calendars and schedules for pro staff.
- Oversees Court Reservation system
- Adds new users to system
- Communicates accordingly with staff pros regarding scheduling.
- Verifies all participants through Member, Hotel or proper sponsorship.
- Reviews billing inquiries with support of director and/or Membership office.
- Answers telephone and emails and provides information to appropriate people and places outgoing calls.
- Provides coordination and support to admin office during National Tournaments and events.
- Retrieves messages from phone and outlook email system.
- Reviews and processes incoming department mail. Locates and attaches appropriate file to correspondence to be answered. Prepares outgoing mail.
- Assists with compilation and maintenance of adult and junior participation records. Ensures that all files and records related to tennis, golf and pickleball are current and maintained in an orderly manner.
- Assists with processing of tennis, golf and pickleball programs participant information and billing.
- Assists in preparation of monthly and seasonal camp rosters for Jr. Tennis and Golf participation for Ambassador Booth.
- Attends and takes minutes at monthly Department meetings.
- Utilizes Purchasing system for vendors/supplies
- Tracks purchase orders and invoices.
- Responsible for the maintenance of the Pro Shop to include anticipating seasonal supplies needed.
- Reporting of playground and court maintenance issues through the use of Hotsos, 2500 or zzworkorder as reported by pro staff, guests or Members.
- Maintains department inventory of department office supplies, Zendesk requests and pro shop, playground and department supplies as needed.
- Works under direction of Membership Department to ensure date and/or space availability prior to development of annual tennis, pickleball, golf event calendar.
- Other duties may be assigned throughout the year.
Full Time
Pay Range: $18 - $19/hr.
OUTCOME:
The Tennis and Golf Programs Coordinator will most often be the first person of contact Club members and guests will encounter. It is imperative, therefore, that this employee understand that our business is hospitality and our role as employees of this company is to make our guests feel at home during their visit.
The warmth of this employee's welcome, the sincerity of their smile and the graciousness of their greeting is what will make a difference and win loyal guest & member relationships. This employee will be challenged to deliver not ordinary, but extraordinary service by anticipating guest's needs, by attention to detail and by exceeding their expectation of first class service each and every day. Timely and accurate responses to member, guest and employee requests are essential to the success of the department(s) and the company.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Minimum of three (3) years related experience and/or training in equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English with guests, children, parents, managers, or employees of the organization.
MATHEMATICAL SKILLS
Ability to manage and create basic spreadsheets, add, subtract, multiply and divide. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
CPR & First Aid Training Card
Mandated Reporter Certification
Abuse Reporting Training
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is frequently required to sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must understand tennis rules.
The employee constantly lifts and/or moves up to 10 pounds and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.
WORKING CONDITIONS
ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works in outside weather conditions. The employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate to loud.
INTERACTION:
While performing the duties of this job, the employee will interact frequently with the adult members and apartment guests, as well as the children of members, hotel guests and non-members. This employee will also interact frequently with the membership services staff, tennis pro & tennis shop staff, front desk staff, catering staff and property service employees, as well as occasional interaction with the housekeeping and engineering staffs. The employee must have the ability to communicate and work effectively with both internal and external customers mentioned.
SCHEDULING:
This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.
