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Golf Shop Service Representative

2 months ago


La Verne, California, United States American Golf Full time

Overview

ABOUT AMERICAN GOLF

American Golf stands as a prominent leader in the golf sector, recognized for its innovative and exceptional approach to golf course management. With over five decades of experience in owning, leasing, and managing golf courses and country clubs, American Golf has positioned itself as an authority in optimizing the potential of golf opportunities.

Throughout its extensive history, American Golf has been associated with more than 325 golf courses, catering to a variety of private entities and public agencies with its expertise. Currently, American Golf manages over 70 premier facilities across the United States, delivering outstanding service and experiences to golf enthusiasts and players alike.

We take pride in our dedication to excellence, consistently aiming to surpass expectations and establish new benchmarks in the golf industry. Our team of skilled professionals is committed to providing exceptional service and upholding the highest standards of course maintenance, ensuring that every visitor to our facilities enjoys an unmatched experience.

Responsibilities

Job Purpose

The Golf Shop Service Representative is tasked with delivering outstanding customer service to members and guests. This role is crucial to the success of the Pro Shop and aids in the overall management of golf play.

Key Responsibilities

  • Process member and guest check-ins using the Point of Sale (POS) system, handling purchases, credit card transactions, answering phone inquiries, and managing the reservation system in alignment with corporate standards.
  • Implement tee sheet demand management strategies, including timely openings, double tee systems, pairing short groups, and optimizing bookings.
  • Maintain a tidy and organized pro shop environment by restocking merchandise, assisting with displays, and adhering to corporate guidelines for opening and closing duties, including cash handling.
  • Address member and guest service issues promptly and effectively.
  • In the absence of the Golf Shop Supervisor, provide leadership by training, scheduling, and evaluating the performance of other Golf Shop Assistants.
  • Foster a professional and service-oriented atmosphere in the pro shop by utilizing excellent interpersonal skills and the ability to multitask in a dynamic environment.
  • Ensure service continuity by maintaining a flexible work schedule.
  • Assist management in conducting staff meetings.
  • Support all corporate initiatives and programs as directed by management.
  • Perform additional duties as assigned by management.

Qualifications

  • Basic math skills and the ability to communicate clearly in writing and verbally.
  • Experience in handling customer service inquiries and processing cash and credit card transactions.

Education

  • High school diploma or GED.

Skills/Abilities/Personal Characteristics

  • Flexibility
  • Verbal and Written Communication
  • Basic Math
  • Customer Service
  • Conflict Resolution
  • Teamwork
  • Friendliness
  • Energy Level
  • Thoroughness
  • Efficiency

Working Conditions

  • Workdays and hours may vary based on scheduling and business needs.
  • Evening, weekend, and holiday shifts may be required.
  • The role may involve standing for extended periods, walking, and performing various physical tasks.
  • Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

American Golf Corporation is committed to equal employment opportunities for all individuals. We do not discriminate against employees or applicants based on any legally recognized basis, including but not limited to race, color, religion, national origin, sex, age, disability, or any other protected class under federal, state, and/or local law.