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Assisted Living Administrator

1 month ago

Cape Coral, United States Volunteers of America National Services Full time

Volunteers of America National Services has an exciting opportunity for an Assisted Living Administrator position at PalmviewCome join a Great Place to Work-Certified™ organizationPalmview is part of Volunteers of America National Services which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.Benefit Highlights:403(b) Retirement PlanEmployee Discount Program (car rental, wireless carriers, travel, uniforms, etc.)Career scholarshipsQuality training, continuing career education and leadership programs;Medical, Dental and Vision InsurancePaid Time Off (Vacation, Holiday & Sick Days)The Assisted Living Administrator is responsible for ensuring the general well-being of residents through the delivery of high-quality care and services in a manner that is consistent with the philosophy of assisted living and that complies with state and local laws and regulations.PRIMARY RELATIONSHIPS:Residents, family members, Director of Health Services, Director of Marketing and Communication, Marketing Manager, Regional Housing Manager, Accounting Manager, Assisted Living Accountant other staff members.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.QUALIFICATIONSEducational Requirements and Experience:Bachelor's degree in a Healthcare Administration or related field or combination of equivalent education and experience.Must meet all state licensing requirements.Minimum of two (2) years' experience in a healthcare environment, at least one of which should include experience in memory care.Minimum of 1-year supervisory experience.Planning and OrganizationPlan, develop, organize, implement, direct and evaluate the facility's programs and services.Prepare an annual operating budget and capital replacement plan for approval by the Executive Vice President of Operations.Keep abreast of the economic conditions and makes adjustments as necessary to assure the continued ability to provide quality care and services.Maintain an up-to-date knowledge of current trends and new developments in the Senior Housing/Assisted Living/Home Care fields.Monitor external and internal environment for development of new market segments.Take initiative to actively plan, develop and implement expansion and/or innovation in program services.Assist in preparing feasibility studies and business plans for new program development.AdministrationAssume the administrative authority, responsibility and accountability of directing the programs and activities of the facility.Develop and maintain written policies and procedures that govern the operation of the facility.Review the facility's policies and procedures periodically, at least annually, and make changes as necessary to assure compliance with organizational standards and applicable regulations.Interpret the facility's policies and procedures to employees, residents, family members, visitors, regulatory agencies, etc., as necessary.Assist department directors in the development and use of department policies and procedures.Assure that the facility is in compliance with federal, state and local standards and regulations.Develop and implement a plan of correction for deficiencies noted during survey inspections.Investigate and report incidents of suspected resident neglect/abuse in accordance with established procedures.OperationsAssure that the facility is maintained in a clean and safe manner for resident comfort and convenience by ensuring that necessary equipment and supplies are maintained to perform duties and services.Make routine inspections of the facility to ensure that established policies and procedures are being implemented and followed and that the building and grounds are maintained in good repair.Authorize the purchase of equipment and supplies in accordance with established purchasing policies and procedures.Make or authorize any necessary facility-related expenditure consistent with established budgets.Assure that adequate equipment and supplies are on hand to meet the day-to-day operational needs of the facility.Establish and monitor a system of supply and equipment inventory and control.Conduct an on-going evaluation of food service quality; monitor menus for quality and variety.Serves as the Facility Compliance Officer, responsible for implementation of the corporate compliance program and all compliance procedures related to operations of the facility.Human ResourcesDelegate administrative authority, responsibility and accountability to other qualified personnel as deemed necessary to perform their assigned duties.Assure that an adequate number of appropriate trained personnel are on duty at all times to meet the needs of the residents.Develop and maintain written job descriptions and work routines for each staff position.Provide appropriate guidance, coaching, support and motivation for personnel reporting to this position. Administers Performance Appraisal in a timely manner, as described in Performance Review Guidelines.Actively promote staff participation and involvement in the day-to-day operations and decision-making. Promote team building.Regularly schedule and conduct departmental and all staff meetings.Assist department directors in the planning, conducting and scheduling of in-service training classes, on-the-job training and orientation programs.Meet with department directors on a regularly scheduled basis and conduct in-service classes and supervisory level training programs.MarketingDevelop, implement and evaluate a Facility Marketing Plan in accordance with the organization's established format.Attain and/or maintain the targeted occupancy level.Provide tours and explanation of services to potential residents, families and referrals.Ensure that public information describing the services provided in the facility is accurate and fully descriptive.Develop and maintains a mailing list for facility.Represent the facility at community events to maintain the visibility of the facility within the local community.Supports and promotes the Gulf Coast Village branding campaign and fundraising efforts.Resident ServicesIn consultation with the Director of Health Services, conduct initial assessment of residents to assure their needs can be met.Coordinate details related to move-ins and move-outs.Assure that residents maintain admission criteria; re-assesses and recommends alternative placement as necessary.Make final determination on eligibility for continued residency.Document and file information pertaining to residents' problems/progress.Implement approaches and services to maintain or enhance resident independence.Refer residents to community-based services as necessary.Maintain confidentiality of all resident information.Quality Assurance and Customer ServiceAssure the provision of high-quality services needed and/or desired by the residents; meets at least monthly with residents to monitor levels of satisfaction.Strive to attain excellence in customer satisfaction through on-going solicitation and measurement of customer feedback, implementation of recommendations, interactive problem solving with residents and an annual program evaluation.Monitor, on a routine on-going basis, key measurable indicators of the daily operations.Apply continuous quality improvement principles to financial and operating systems through education of department managers on budgetary issues and departmental performance to budget.Make measurable improvements in the overall coordination of all aspects of the facility's services.Take pride in helping others and join us todayAt VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.#VOANS