Customer Support Services Associate

4 weeks ago

San Clemente, United States TrafFix Devices Full time
Job Summary:

The Customer Service Support Services Associate at TrafFix Devices, Inc. provides exceptional service to clients while efficiently processing orders. This role involves cultivating in-depth product knowledge to address inquiries effectively and ensure customer satisfaction.

Essential Functions:
  • Process customer orders accurately, ensuring all required information is complete.
  • Verify order information with clients via phone calls and email correspondence.
  • Maintain communication with various departments to track order status, inventory, and shipment.
  • Keep clients informed of order progress and address any issues or delays promptly.
  • Record and update process status accurately in the system.
  • Assist other department members with coding, order status follow-ups, and other tasks as needed.
  • Provide in-house sales support by coordinating with the outside sales team.
  • Identify, troubleshoot, and escalate issues to meet internal service level agreements.
General Functions:
  • Takes responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Collaborates with other members of the team to ensure that department goals and deadlines are met on time.
  • Uses technical and experiential knowledge to help support the department's mission.
  • Keeps relevant and informed of changes in the field of knowledge and experience.
  • Attends and actively participates in department meetings to stay informed and follow through on shared responsibilities.
  • Works effectively with co-workers and supervisors, sharing knowledge, resources, and experience to achieve goals in a timely fashion, while promoting respect, communication, and teamwork.
  • Performs other duties as assigned by the supervisor.
Requirements

Skills and Abilities:
  • Attention to detail: The ability to perform tasks with precision, accuracy, and thoroughness, paying close attention to all aspects of the work and identifying and correcting errors or inconsistencies as needed.
  • Communication skills: The ability to convey and receive information effectively, clearly, and professionally with co-workers and supervisors.
  • Dependability: Reliability and consistency of attendance, punctuality, and completion of assigned tasks according to established standards and expectations with little supervision.
  • Initiative: Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, and situations.
  • Time management skills: The ability to prioritize tasks, plan and organize work efficiently, and meet deadlines while maintaining quality standards.
  • Technical aptitude: The ability to understand, operate, and troubleshoot software tools, as well as to learn and adapt to new technologies and processes.
  • Critical thinking: The ability to analyze complex situations, evaluate information, identify potential problems, and make informed decisions that support the department's goals and objectives.
Preferred Education and Experience:
  • High School diploma, GED, or equivalent.
  • Minimum three years of customer service experience in an office setting.
  • Experience in the construction or safety industry is advantageous.
  • Sales experience preferred.
  • Familiarity with CRM applications or systems.

Physical Requirements & Working Conditions:

The Customer Service Support Services Associate will primarily work at a desk using a computer. They may also stand, walk, use hands to handle or feel, and talk or hear. Occasional lifting and moving of up to 25 pounds may be required. Vision abilities include close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment is usually moderate in noise level.

EEO Statement:

TrafFix Devices, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Salary Description

$24.00-$28.00/hour

  • Customer Support Services Associate

    4 weeks ago

    San Clemente, United States Traffix Devices Full time

    Job DescriptionJob DescriptionDescription:Job Summary:The Customer Service Support Services Associate at TrafFix Devices, Inc. provides exceptional service to clients while efficiently processing orders. This role involves cultivating in-depth product knowledge to address inquiries effectively and ensure customer satisfaction.Essential Functions:Process...

  • Retail Customer Service Associate

    3 weeks ago

    San Clemente, United States FedEx Office and Print Services Full time

    POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping....

  • Customer Support Specialist

    2 weeks ago

    San Clemente, California, United States Empireave Full time

    Customer Experience AssociateRole: Customer Experience AssociateBrand: EmpireaveLocation: San Clemente, USAPOSITION OVERVIEW //As a Customer Experience Associate at Empireave, you will oversee the complete spectrum of customer engagement related to online transactions. This includes, but is not limited to, managing order placements, overseeing shipping...

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...

  • Entry Level Customer Support Associate

    4 weeks ago

    San Diego, United States JPT Services Full time

    Job DescriptionJob DescriptionAt Babylon Management, we are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and...

  • Support Associate

    2 months ago

    San Clemente, United States Chico's FAS Part time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Support Associate

    3 months ago

    San Clemente, United States Chico's FAS Part time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Cashier/Customer Service Associate

    1 month ago

    San Clemente, United States Russell Fischer Inc Full time

    Starting at $17 hourly pay. Full-time and Part-time available! Russell Fischer is seeking enthusiastic professionals with outstanding customer service and communication skills to join our team at our Santa Ana location! What we offer: Hourly Paid Flexible schedule Weekends Available FREE Car Care Ongoing training and development with radical growth...

  • Customer Service Specialist

    6 days ago

    San Clemente, California, United States Empireave Full time

    Customer Experience AssociateRole: Customer Experience AssociateBrand: EmpireaveLocation: San Clemente, USAPOSITION OVERVIEW //As a Customer Experience Associate at Empireave, you will oversee the complete spectrum of customer engagement related to online transactions. This includes managing the order process, overseeing shipping logistics, and facilitating...

  • Customer Service Specialist

    2 weeks ago

    San Clemente, California, United States Empireave Full time

    Customer Experience AssociateRole: Customer Experience AssociateBrand: EmpireaveLocation: San Clemente, USAPOSITION OVERVIEW //As a Customer Experience Associate at Empireave, you will oversee the complete spectrum of customer engagement related to online shopping. This includes, but is not limited to, managing order placements, overseeing shipping...

  • Entry Level Customer Support Associate

    1 week ago

    San Diego, United States SMH Business Services Full time

    At Babylon Management, we are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with our...

  • Entry Level Customer Support Associate

    2 weeks ago

    San Diego, United States SMH Business Services Full time

    At Babylon Management, we are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with our...

  • Customer Service Representative

    16 hours ago

    San Clemente, California, United States TrafFix Devices Full time

    Job Summary:The Customer Service Support Services Associate at TrafFix Devices, Inc. provides exceptional service to clients while efficiently processing orders. This role involves cultivating in-depth product knowledge to address inquiries effectively and ensure customer satisfaction.Key Responsibilities:Order Processing: Process customer orders accurately,...

  • Entry Level Customer Support Associate

    2 weeks ago

    San Diego, United States SMH Business Services Full time $45,000 - $55,000

    Job DescriptionJob DescriptionAt Babylon Management, we are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and...

  • Entry Level Customer Support Associate

    1 week ago

    San Diego, United States SMH Business Services Full time $45,000 - $55,000

    Job DescriptionJob DescriptionWe are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with...

  • Customer Service and Collections Specialist

    3 days ago

    San Clemente, California, United States Don Roberto Jewelers Full time

    Job SummaryDon Roberto Jewelers is seeking a highly skilled Corporate Recovery Specialist to join our team. As a key member of our customer service and collections department, you will be responsible for reviewing and understanding delinquent customer accounts, providing exceptional customer service, and ensuring that customer accounts are recovered in...

  • Client Support Services Representative

    6 days ago

    San Clemente, California, United States Traffix Devices Full time

    Job OverviewPosition Summary:The Customer Support Services Associate at TrafFix Devices, Inc. is dedicated to delivering outstanding service to clients while efficiently managing order processing. This position requires developing comprehensive product knowledge to effectively respond to inquiries and ensure customer satisfaction.Key...

  • Entry Level Customer Support Associate

    2 days ago

    San Diego County, United States SMH Business Services Full time

    Job DescriptionJob DescriptionWe are determined to challenge the status quo and push forward to be better in the future than we are right now. We are in need of a Customer Support Associate who can act as the liaison between our renowned clientele we represent and their customer base. The role is heavily rooted in building and maintaining relationships with...

  • Sales Associate

    22 hours ago

    San Clemente, California, United States Carter'sOshKosh Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's/OshKosh. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive store environment.Key ResponsibilitiesCustomer Focus:Confidently and proactively help resolve...

  • Customer Experience Associate San Clemente

    2 months ago

    San Clemente, United States Empireave Full time

    **Customer Experience Associate** **Role:** Customer Experience Associate **Brand:** Rip Curl **Location:** San Clemente, California **Summary:** As a Rip Curl Customer Service Associate, you will be responsible for the entire cycle of customer interaction with online shopping, including but not limited to: the order placement, shipping, and returns...