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Sales Associate

2 months ago

San Clemente, California, United States Carter'sOshKosh Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's/OshKosh. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a positive store environment.

Key Responsibilities
  • Customer Focus:
    • Confidently and proactively help resolve customer issues and balance multiple customers in a fast-paced retail environment.
    • Meet customer needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
    • Expedite point of sale transactions at the time of the sale.
    • Complete floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensure store visual standards are set to company direction.
    • Execute replenishment process, recover, and clean the sales floor to company standard.
    • Complete merchandise floor sets according to visual standards and directives.
    • Maintain solid product knowledge and merchandise presentation.
    • Articulate current promotional events and the brand loyalty program with the customer.
  • Drive Growth:
    • Minimize store loss by providing exceptional customer service.
    • Maintain housekeeping standards to ensure a positive experience for customers and team.
    • Meet or exceed company productivity standards for all operational processes.
    • Achieve daily goals as established by management.
  • Team Development:
    • Establish and maintain a cooperative working relationship with all members of the team.
    • Adapt performing assignments as requested.
    • Support management direction of store.
    • Support, train, and coach others to success.
    • Adhere to all company policies and safety procedures as directed by the company.
Requirements
  • Demonstrated customer engagement skills.
  • Ability to handle multiple tasks concurrently.
  • High school diploma or GED preferred.
  • Ability to communicate effectively with customers and employees.
  • Retail/specialty apparel knowledge and experience preferred.
Physical Demands
  • Ability to lift 40 pounds on a regular basis.
  • Ability to stand for long periods of time; climb up and down a ladder.
  • Constant walking and standing; frequent bending, stooping, and reaching.
Availability Requirements
  • Availability to meet the needs of the business that may include days, nights, weekends, and holidays as scheduled.
  • Any availability changes must be approved by the Store Manager and will be approved based on business needs.
  • Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
  • Minimum number of hours is not guaranteed.