Client Support Services Representative

1 week ago

San Clemente, California, United States Traffix Devices Full time
Job Overview

Position Summary:

The Customer Support Services Associate at TrafFix Devices, Inc. is dedicated to delivering outstanding service to clients while efficiently managing order processing. This position requires developing comprehensive product knowledge to effectively respond to inquiries and ensure customer satisfaction.

Key Responsibilities:

  • Accurately process customer orders, ensuring all necessary information is complete.
  • Confirm order details with clients through phone and email communication.
  • Coordinate with various departments to monitor order status, inventory levels, and shipment details.
  • Keep clients updated on order progress and promptly address any issues or delays.
  • Maintain accurate records and updates of process status in the system.
  • Support colleagues with coding, order status follow-ups, and other tasks as required.
  • Provide internal sales support by liaising with the external sales team.
  • Identify, troubleshoot, and escalate issues to adhere to internal service level agreements.

General Responsibilities:

  • Take ownership of the quality and timeliness of work, achieving results with minimal supervision.
  • Collaborate with team members to ensure departmental goals and deadlines are met.
  • Utilize technical and experiential knowledge to support the department's objectives.
  • Stay informed about changes in the field of knowledge and experience.
  • Actively participate in departmental meetings to remain informed and fulfill shared responsibilities.
  • Work effectively with colleagues and supervisors, sharing knowledge and resources to achieve goals while fostering respect, communication, and teamwork.
  • Perform additional duties as assigned by the supervisor.

Qualifications:

Skills and Competencies:

  • Attention to Detail: Ability to execute tasks with precision and thoroughness, identifying and correcting errors as necessary.
  • Communication Skills: Proficient in conveying and receiving information clearly and professionally.
  • Dependability: Consistent attendance, punctuality, and task completion according to established standards.
  • Initiative: Ability to recognize situations that require proactive measures and resolve issues effectively.
  • Time Management: Skilled in prioritizing tasks and organizing work to meet deadlines while maintaining quality.
  • Technical Aptitude: Capable of understanding and troubleshooting software tools and adapting to new technologies.
  • Critical Thinking: Proficient in analyzing complex situations and making informed decisions to support departmental goals.

Preferred Education and Experience:

  • High School diploma, GED, or equivalent.
  • At least three years of customer service experience in an office environment.
  • Experience in the construction or safety industry is a plus.
  • Sales experience is preferred.
  • Familiarity with CRM applications or systems is advantageous.

Physical Requirements & Working Conditions:

The Customer Support Services Associate will primarily work at a desk using a computer. The role may involve standing, walking, using hands for handling or feeling, and communicating verbally. Occasional lifting and moving of up to 25 pounds may be necessary. Vision requirements include close and distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment typically has a moderate noise level.

EEO Statement:

TrafFix Devices, Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.

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