Customer Service Representative

4 days ago

San Clemente, California, United States TrafFix Devices Full time
Job Summary:

The Customer Service Support Services Associate at TrafFix Devices, Inc. provides exceptional service to clients while efficiently processing orders. This role involves cultivating in-depth product knowledge to address inquiries effectively and ensure customer satisfaction.

Key Responsibilities:
  • Order Processing: Process customer orders accurately, ensuring all required information is complete.
  • Client Communication: Verify order information with clients via phone calls and email correspondence.
  • Inventory Management: Maintain communication with various departments to track order status, inventory, and shipment.
  • Issue Resolution: Keep clients informed of order progress and address any issues or delays promptly.
  • Record Keeping: Record and update process status accurately in the system.
  • Team Support: Assist other department members with coding, order status follow-ups, and other tasks as needed.
  • Sales Support: Provide in-house sales support by coordinating with the outside sales team.
  • Issue Escalation: Identify, troubleshoot, and escalate issues to meet internal service level agreements.
General Functions:
  • Quality and Timeliness: Takes responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Team Collaboration: Collaborates with other members of the team to ensure that department goals and deadlines are met on time.
  • Technical Knowledge: Uses technical and experiential knowledge to help support the department's mission.
  • Knowledge Management: Keeps relevant and informed of changes in the field of knowledge and experience.
  • Department Meetings: Attends and actively participates in department meetings to stay informed and follow through on shared responsibilities.
  • Interpersonal Skills: Works effectively with co-workers and supervisors, sharing knowledge, resources, and experience to achieve goals in a timely fashion, while promoting respect, communication, and teamwork.
  • Additional Duties: Performs other duties as assigned by the supervisor.
Requirements:
  • Attention to Detail: The ability to perform tasks with precision, accuracy, and thoroughness, paying close attention to all aspects of the work and identifying and correcting errors or inconsistencies as needed.
  • Communication Skills: The ability to convey and receive information effectively, clearly, and professionally with co-workers and supervisors.
  • Dependability: Reliability and consistency of attendance, punctuality, and completion of assigned tasks according to established standards and expectations with little supervision.
  • Initiative: Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, and situations.
  • Time Management: The ability to prioritize tasks, plan and organize work efficiently, and meet deadlines while maintaining quality standards.
  • Technical Aptitude: The ability to understand, operate, and troubleshoot software tools, as well as to learn and adapt to new technologies and processes.
  • Critical Thinking: The ability to analyze complex situations, evaluate information, identify potential problems, and make informed decisions that support the department's goals and objectives.

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