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Customer Service and Collections Specialist

2 months ago


San Clemente, California, United States Don Roberto Jewelers Full time
Job Summary

Don Roberto Jewelers is seeking a highly skilled Corporate Recovery Specialist to join our team. As a key member of our customer service and collections department, you will be responsible for reviewing and understanding delinquent customer accounts, providing exceptional customer service, and ensuring that customer accounts are recovered in accordance with Federal and State laws, and company policies and procedures.

Key Responsibilities
  • Read, analyze, and manage cases related to bankruptcies and P&L's
  • Complete and submit adjustments sheets for processing
  • Find effective methods to locate customers with delinquent accounts
  • Contact customers with delinquent accounts and negotiate payment arrangements
  • Resolve any customer complaints related to collections in a respectful and professional manner
  • Other duties as assigned
Requirements
  • High School Diploma/GED or equivalent certification preferred
  • 1 year of customer service or clerical experience
  • Active listening | Problem solving skills
  • Accuracy | Effectiveness | Organized
  • Microsoft Office Suites | IBM System, a plus
  • Effective verbal and written communication skills
  • Bilingual: English | Spanish, a requirement
  • Ability to work flexible Schedule
  • Dependability | Collaborative | Teamwork
  • Ability to lift and pull a minimum of 25Lbs
Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the associate is regularly required to talk or hear. The associate frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The associate is occasionally required to stand; walk; sit; and reach with hands and arms. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.