Customer Support Team Member

2 months ago

Nashville, United States Vector Security Full time

** Customer Support Team Member (Customer Care)**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO005265 Showing 1 location **Job Details**

**Description**

***Join our TEAM***

If you are looking for a new challenge, ADS Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself

Vector Security, with ADS Security as a division of Vector Security, is the 4th largest security company in the United States. Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Sure, weve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

And when we find good people, we hold on to themthrough career advancement opportunities, internal promotion, continuing education, and performance incentives.

Along with competitive compensation and career advancement opportunities, we offer a comprehensive Total Rewards package. Qualifying employees receive:

* Medical, dental, and vision coverage

* Company paid life and AD&D insurance

* Company paid short- and long-term disability

* Voluntary benefit products

* 401k retirement savings plan after just 60 days

* Paid time off for vacation, sick and floating holidays

* Tuition reimbursement

* Employee Assistance Program (EAP)

* Shift differential

* **Sign-On Bonus - $250 upon hire, $750 at 90 days of employment**

**Summary:**

The Customer Care Specialist handles inbound/outbound calls from customers to provide information regarding products and services. Specialist will be responsible for account questions, billing, payments and resolving complaints via phone & email. Also, assist in routing calls to the correct department/branch, customer follow-up, and more.

**Essential Job Duties:**

* Resolves Customer complaints (first call resolution)

* Investigates questions related to billing, service, and products

* Answers questions pertaining to the customers account

* Emphasizes product/service features and benefits

**Other Duties:**

* Performs other duties as requested

**Knowledge, Skills, & Abilities:**

* Attention to detail

* Ability to handle high inbound call volume and some outbound call volume

* Self-motivated, with high energy and an engaging level of enthusiasm

* Excellent customer service skills and a strong record of contributing to a team environment

* Excellent speaking and active listening skills

* Comfortable selling by phone

* Ability to learn products

* Telephone skills

* Ability to clearly and effectively communicate verbally and in writing in English

* Ability to manage time effectively and efficiently

* Ability to multi-task

* Regular and reliable attendance

**Minimum Qualifications:**

* 1 Year Customer Service experience

* High School Diploma or Equivalent

* Intermediate PC skills including Microsoft Office Excel, Word, and Outlook

* Possess a valid drivers license

* Eligible to work in the U.S. without sponsorship

**Physical Demands:**

* Ability to operate computer, phone and other office equipment as needed

* Ability to work effectively using a personal computer for long periods of time

* Ability to sit/stand at workstation for extended periods of time

* Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

* Ability to perform the essential functions of the position with or without reasonable accommodation

*ADS Security is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.*

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

**Required**

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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