Customer Success Manager
2 months ago
As a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle – from onboarding to expansion. Your role will also be instrumental in driving Windfall's growth by implementing scalable processes. We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust. Responsibilities: Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures Actively track, manage, and promote best practices regarding platform and data usage, including log-ins and data utilization Develop internal playbooks and customer-facing content, including best practices, Guides, and thought leadership pieces Develop and implement efficient processes to enhance customer engagement and satisfaction Actively manage Annual Recurring Revenue (ARR) through active retention and identification of upsell opportunities Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement Partner with other Windfall departments on internal enablement, webinars, and internal or customer-facing documentation Lead efforts to validate and enhance the effectiveness of Windfall's offerings Requirements: Bachelor’s degree; MBA is a plus At least 4 years of experience in analytical, customer-facing roles (e.g., consulting, customer success, growth strategy, marketing) Established track record of building relationships and presenting to Directors, VPs, and C-level executives Passion for learning Experience with CRMs with a preference towards Salesforce and HubSpot Preferred Requirements: Prior startup experience, particularly in B2B SaaS or data companies Proficiency in advanced PowerPoint (with high design standards) and intermediate Excel (including pivots) Familiarity with digital marketing and/or data ecosystems Attributes of Successful Candidates: Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routine Exemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness Outstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiences Highly analytical and adept at problem solving Team-oriented attitude. Contribute, share expertise, take accountability, and foster empathy in relationships Additional Information: The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site. California: Base salary range is $90k - $130k Colorado: Base salary range is $90k - $130k About Windfall: Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and propensity modeling, Windfall activates insights into workflows that engage the right people for each respective organization. More than 850 data-driven organizations use Windfall to power their business. We comply with CCPA. For more information on how we comply, review our privacy notice . #J-18808-Ljbffr
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Customer Success Manager
1 week ago
San Francisco, California, United States P. A.V. E. Full timeAbout PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States ServiceNow Full timeCustomer Success ManagerAt ServiceNow, we're on a mission to make the world work better for everyone. As a Customer Success Manager, you'll play a critical role in driving customer outcomes and delivering high-value experiences to our clients.Key Responsibilities:Develop and maintain a portfolio of Customer Success accounts, driving customer adoption and...
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Manager, Customer Success
2 weeks ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
5 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
1 week ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States BioRender Full timeAbout BioRenderBioRender is a cutting-edge platform that accelerates scientific communication and discovery. Our mission is to democratize science communication, making it accessible to everyone. We're a team of passionate individuals dedicated to creating a world-class platform that enables scientists to share their findings with the world.Job Title:...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States Menlo Ventures Full time{"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Menlo Ventures. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their satisfaction and long-term success.Key...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeJob Title: Customer Success ManagerAt Klarity Intelligence, Inc., we're seeking a highly skilled Customer Success Manager to join our team. As a foundational member of our Customer Success team, you will play a critical role in delivering the Klarity platform and driving growth and value realization for our customers throughout their journey.Key...
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Customer Success Manager
1 week ago
San Francisco, California, United States Dealpath Full timeCustomer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we provide human-level accuracy in reviewing every customer conversation, distilling complex...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States GEMÜ Full timeAbout GemGem is the AI-powered recruiting platform that helps TA teams maximize productivity, hire faster, and save money. Our all-in-one platform offers integrated products for CRM, sourcing, scheduling, analytics, career sites, events, and more.With Gem, teams can source talent five times faster and double their talent pipelines. Our platform also enables...
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Customer Success Manager
1 week ago
San Francisco, California, United States Klarity Intelligence, Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...
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Customer Success Manager
1 week ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Integral Ad Science Full timeAbout the RoleWe're seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, and adoption efforts across our partners.Key ResponsibilitiesManage client relationships with IAS's strategic accounts,...
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Customer Success Manager
1 week ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Pathlight Full timeAbout PathlightPathlight is a pioneering GenAI-native Conversation Intelligence platform that empowers enterprises to uncover hidden insights, opportunities, and risks within their customer conversations.By harnessing the power of Large Language Models (LLMs), Pathlight reviews every customer conversation with human-level accuracy, distilling complex...
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Customer Success Manager:
2 days ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
3 weeks ago
San Francisco, California, United States SuperAnnotate Full timeCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at SuperAnnotate. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our most important customers.Key Responsibilities:Develop and execute customer success plans to drive adoption and...
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Customer Success Manager
7 days ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States The Engineering Co. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at The Engineering Co. in Los Angeles or San Francisco.This is a unique opportunity to be a true strategic partner to some of the most innovative hardware companies in the world.As a Customer Success Manager, you will be responsible for growing product usage and adoption...
