Customer Success Manager
3 days ago
Customer Success Manager
San Francisco (in person)
Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access throughout the organization. Etleap is proudly backed by First Round Capital, Liquid 2, SV Angel, Y Combinator, and a number of other top-tier investors.
We are looking for a dynamic customer relationship professional to execute Etleap’s customer success strategy and ensure customers are receiving the tools and support needed to achieve their goals, resulting in optimal customer success, engagement and retention.
What you are going to do:
Execute and evolve Etleap’s customer success strategy
Build relationships and drive engagement with Etleap’s customers via onboarding, periodic business reviews, and soliciting product feedback
Champion customers’ growth goals in order to maximize product value and identify upsell opportunities
Manage a customer health dashboard that is shared with the executive team
Plan and optimize strategy for managing retention and flagging risks regarding renewals
Own communication with customers for marketing initiatives, including trade shows, webinars, and case studies
What we want to see in you:
5+ years of B2B customer relationship experience, including at least one startup
Experience building relationships with technically sophisticated customers
Have led onboarding and customer education for a technical enterprise software product
Curiosity and drive to understand a technical software product and how it creates value for its customers
Exceptional verbal, written, and interpersonal communication skills
Self-starter: Able to propose solutions and accomplish tasks with limited direction and a figure-it-out attitude
What we are offering:
A competitive equity package, aligning your success with the company's growth.
Comprehensive health benefits, unlimited PTO, daily catered lunch, and commuter benefits.
Prime location in downtown San Francisco, conveniently accessible by public transportation.
Opportunities for professional development and career progression in a rapidly growing company.
A collaborative, inclusive company culture prioritizing work-life balance.
Etleap is not just shaping the future of data integration; we're also building a team passionate about making a significant impact. If you're driven, entrepreneurial, and thrive in fast-paced environments, we're eager to have you. Apply now to be part of our mission to redefine data analytics.
To apply, please email your resume and a cover letter outlining your relevant experience and why you're interested in joining Etleap to jobs@etleap.com. We look forward to hearing from you
#J-18808-Ljbffr
-
Customer Success Manager
1 month ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
-
Customer Success Manager
1 month ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Workday Full timeYour work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Oomnitza Full time**San Francisco, CA** **Sales - Customer Success /** **Full-Time /** **Hybrid** **Oomnitza** offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage...
-
Customer Success Manager
1 month ago
San Francisco, United States Ongo Inc. Full timeWhat is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in the health...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Ongo Inc. Full timeWhat is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in the health...
-
Customer Success Manager
2 weeks ago
San Francisco, California, United States ZEALS Full timeAs our Customer Success ManagerYou will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Enable Full time**Job Summary** As a **Customer Success Manager**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable. In this position, you will lead and manage a team of Implementation Analysts. You will demonstrate dedication and proactivity to the development of your own Customer Success sub-team. You will work...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Oomnitza Full timeOomnitza offers the industry's most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding,...
-
Manager, Customer Success
2 weeks ago
San Francisco, United States RollWorks, a division of NextRoll Full timeAbout the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...
-
Customer Success Manager
2 days ago
San Francisco, United States Oomnitza Full timeOomnitza offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding,...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Stripe Full timeWho we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Terminal49, Inc Full timeTerminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the port to the...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Terminal 49 Full timeTerminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the port to the...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Terminal 49 Full timeTerminal 49 is seeking a rockstar Customer Success Manager to oversee operations and and foster successful and effective client relationships. Customer Experience team is core to our business and has the ability to wow our customers. Even when using software automation to take the pain out of many manual tasks, transporting a container from the port to the...
-
Customer Success Manager
2 months ago
San Francisco, United States Ditto Full timeDitto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Ditto Full timeDitto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto. Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering. We're backed by...
