Customer Success Manager

2 days ago


San Francisco, United States Pylon Full time

At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function at company building in the post-sales space with hundreds of existing customers You'll be turned to for more than just delivering customer outcomes. The team will look to you for product feedback, roadmap ideas, and process recommendations. What you'll do Do calls with customers to help them onboard, learn best practices, educate them about new features, etc. Build out and manage our renewals process Help stand up a scaled customer success motion and everything that comes with it Work with engineering to build tooling and process, and convey product feedback. Build scalable ways of educating customers about new features, like holding webinars, writing content, and other creative ideas Identify customers who are not using the product as expected and engage with them Dogfood Pylon for our customer success processes You'll be turned to for feedback and suggestion on features to add into the product Requirements Located in (or will relocate to) San Francisco and excited about working in-person Comfortable regularly interacting with customers over chat and video Able to dive deep into a customer's use case and business and recommend solutions to them Organized and hard working An interest in tinkering with the product and imagining new workflows Major bonus: able to create and play with data dashboards in analytics tools Benefits Medical, Vision, Dental insurance 401K Unlimited PTO Food in the office Fun team offsites and events #J-18808-Ljbffr



  • San Francisco, California, United States P. A.V. E. Full time

    About PavePave is a technology company that aims to revolutionize the world of compensation. We believe that the current system is broken and we're working to fix it. Our team is growing rapidly and we're looking for a Manager to help lead our Customer Success Team.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a...


  • San Francisco, United States Pathlight Full time

    About Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...


  • San Francisco, United States ServiceNow Full time

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • San Francisco, California, United States Dealpath Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Dealpath. As a Customer Success Manager, you will play a critical role in ensuring our customers adopt and utilize Dealpath to its full potential.Key Responsibilities:Interact with customers to understand their business needs...


  • San Francisco, California, United States Klarity Intelligence, Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Klarity Intelligence, Inc. As a foundational member of our Customer Success team, you will be responsible for the successful delivery of our platform and the ongoing growth and value realization for our customers throughout their journey.You will play a key role in...


  • San Francisco, California, United States Usepylon Full time

    Customer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...


  • San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is a leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks within their customer conversations. By harnessing the power of Large Language Models (LLMs), we review every customer conversation to uncover hidden insights with human-level accuracy. This empowers...


  • San Francisco, United States Akraya Full time

    Primary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...


  • San Francisco, California, United States SuperAnnotate Full time

    We are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...


  • San Francisco, United States Usepylon Full time

    At Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...


  • San Francisco, California, United States Guidewheel Full time

    Job DescriptionGuidewheel is a mission-driven company that empowers factories to reach sustainable peak performance. Our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory, turning its real-time "heartbeat" into a connected, actively learning system. This system empowers teams to reduce lost production time, increase...


  • San Francisco, California, United States Workday Full time

    About the TeamAt Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with...


  • San Francisco, United States Otter.ai Full time

    This position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...


  • San Francisco, California, United States WalkMe Full time

    Unlock Customer Potential with WalkMeAt WalkMe, we're committed to empowering business leaders to achieve the promise of technology in today's digital world. As a Customer Success Manager, you'll be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, helping them maximize value from our Digital Adoption Platform.Your Key...


  • San Francisco, United States Akia Full time

    Akia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...


  • San Francisco, California, United States Darktrace Limited Full time

    About the RoleDarktrace Limited is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Darktrace customers, ensuring they gain maximum utility from their Darktrace deployment and driving growth in Annual Recurring Revenue (ARR).Key...


  • San Francisco, United States Etleap Full time

    Customer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...


  • San Francisco, United States Wiliot Full time

    About Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...


  • San Francisco, California, United States Vanta Full time

    About the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...


  • San Francisco, United States P. A.V. E. Full time

    [Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...