Customer Success Manager
3 weeks ago
Pramata is on a mission to give B2B organizations a complete, accurate understanding of all their contracts—the moment they need it. That means turning frustrating traditional contract management efforts on their head and disrupting a high-growth industry with a proven approach to solving contract management challenges across the business. We have helped create millions of dollars in value for some of the largest companies in the world, including Comcast Business, McKesson , Symplr , MetricStream , and ICE . At Pramata we take Customer Success seriously. We’re hiring driven, customer-centric Customer Success Managers (CSM) to help us delight our customers and exceed their wildest expectations. Our CSMs own onboarding, value delivery, and adoption with our customers and transform satisfied customers into fanatical supporters. The ideal CSM at Pramata has a passion for engaging end users & executive champions, solving problems, and finding new ways for our customers to benefit from our solutions. Responsibilities Own the customer relationship through value delivery, adoption, and ultimate satisfaction of their business goals to drive retention and growth Act as a trusted advisor to all levels of customer contacts, from Executive/Sponsors, Project Champions/Managers, through end users to optimize utilization of the Pramata platform Understand your customer’s objectives and develop & maintain customer roadmaps to maximize customer ROI through alignment to their strategic business initiatives Provide project oversight for customer’s initial implementation, ensuring an efficient customer experience and shortening time-to-value Proactively monitor customer usage, subscription, and overall product stickiness Engage end users to provide training and drive usage. Ensure awareness & adoption of new features Collect feedback from end users to inform product roadmap, collaborating with our product team to drive innovation in our agile delivery model Partner with Sales, Marketing, and Product teams to support events, renewals, and expansion opportunities Help secure customer references and create case studies Qualifications Bachelor’s degree or greater At least 3 years of customer enablement at a SaaS (Software as a Service) company Legal, paralegal, or contract administration experience a plus Comfortable working with Management /executives and project managers both internally and with customers Team player with demonstrated ability to work in a fast-paced, results-oriented, collaborative environment Project management experience, ideally with software implementation Strong attention to detail and organizational skills Excellent written and verbal communication skills Strong analytical capabilities and comfort with data, reports and dashboards Experience and familiarity with contracts and/or contract management systems and/or Salesforce is a plus Proficiency in Microsoft Excel, Word, PowerPoint, Google Apps for Business and other commonly used business applications #J-18808-Ljbffr
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Customer Success Manager
1 month ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
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Customer Success Manager
2 days ago
San Francisco, United States Allspice, Inc. Full timeRole opening: Customer Success ManagerAt AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
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Customer Success Manager
20 hours ago
San Francisco, United States Allspice, Inc. Full timeRole opening: Customer Success ManagerAt AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
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Customer Success Manager:
2 months ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
4 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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Customer Success Manager
1 week ago
San Francisco, United States Luma Health Full timeNeeding healthcare can be hard — getting care shouldn’t be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it...
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Customer Success Manager
3 weeks ago
San Francisco, United States Cloudmersive, LLC. Full timeAt Cloudmersive, we deliver transformative cloud infrastructure and developer tools that are shaping the future of businesses worldwide. As a fast-growing Silicon Valley enterprise, we are dedicated to ensuring our customers succeed with our cutting-edge technology. We're seeking a Customer Success Manager who is enthusiastic about driving customer...
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Customer Success Manager
2 months ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
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Manager, Customer Success
19 hours ago
San Francisco, United States Vanta Full timeAt Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.As the...
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Customer Success Manager
2 months ago
San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
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Customer Success Manager
21 hours ago
San Francisco, United States Luma Health Full timeNeeding healthcare can be hard — getting care shouldn’t be.We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it...
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Customer Success Manager
20 hours ago
San Francisco, United States Cloudmersive, LLC. Full timeAt Cloudmersive, we deliver transformative cloud infrastructure and developer tools that are shaping the future of businesses worldwide. As a fast-growing Silicon Valley enterprise, we are dedicated to ensuring our customers succeed with our cutting-edge technology. We're seeking a Customer Success Manager who is enthusiastic about driving customer...
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Customer Success Manager
4 months ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
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Customer Success Manager
7 months ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
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Customer Success Manager
21 hours ago
San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
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Customer Success Manager
1 month ago
San Francisco, United States SuperAnnotate Full timeWe are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing...
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Customer Success Manager
20 hours ago
San Francisco, United States GetChange Corp Full timeAbout the job Customer Success Manager About Change At Change our mission is clear: to power every dollar donated online. Change's platform enables businesses to donate to 1.5 million nonprofits while building deeper connections with their customers. Trusted by fintech leaders like Brex and beauty innovators like Topicals, Change is spearheading the next...
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Customer Success Manager
2 months ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function at...
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Customer Success Manager
3 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
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Customer Success Manager
20 hours ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers.You should be able...