Customer Success Manager

7 days ago

San Francisco, United States Tbwa ChiatDay Inc Full time

About Checkr
 Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

A career at Checkr means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role

As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.

What you’ll do

  • Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation.
  • Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives.
  • Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers‘ success, ensuring they receive maximum value from Checkr product offerings.
  • Be the voice of the customer and partner with cross-functional teams to provide visibility on customer issues and feedback across internal Checkr teams.
  • Oversee multiple customer projects throughout the lifecycle including expansions, implementations, integrations, and enhancements.

What you bring

  • 1+ years of client-facing customer success/customer service experience.
  • General knowledge of software applications i.e. Salesforce, Google Apps, etc.
  • Strong customer focus, you care about your customers and view their success as your own.
  • Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner.
  • Acute attention to detail to track high-volume tactical program elements across multiple customers.
  • Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.
  • Learn quickly and are excited to take on challenging new projects.
  • Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success.
  • Experience in the SaaS or Human Resources space is a plus.

What you’ll get

  • A fast-paced and collaborative environment.
  • Learning and development allowance.
  • Competitive compensation and opportunity for advancement.
  • 100% medical, dental, and vision coverage.
  • Up to $25K reimbursement for fertility, adoption, and parental planning services.
  • Flexible PTO policy.
  • Monthly wellness stipend, home office stipend.

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The on-target earnings range for this role is $102,434 to $138,587 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including San Francisco’s Fair Chance Ordinance.

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