Customer Success Manager
1 week ago
Who we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself) The company was founded by Feross Aboukhadijeh , who has worked in open source software for 10+ years and taught Stanford University's Web Security course since 2019. We have raised $25M in funding from the best angel investors, operators, and security leaders in the industry. Our team is small and talent-dense. Our founding team has published open source code that isdownloaded over 1 billion times per month, and includes leaders and builders who have worked at the cutting edge of open source and security. Role We are looking for a driven Customer Success Manager to join our dynamic and highly-experienced sales team at Socket. In this role, you'll be a key partner in our post sales efforts by building relationships with Security teams, establishing healthy feedback loops to help guide our product development and design solutions that ensure long term growth with our customers. You’ll have the opportunity to make a significant impact in shaping the future of our product, selling process and success in across all markets. Responsibilities Meet and exceed revenue targets by working closely with our enterprise customers’ Security teams. Manage existing customer relationships to drive renewal and upsell opportunities. Create an unparalleled customer experience throughout the customer life cycle. Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption. Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers. What We're Looking For 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions. Experience selling in the cybersecurity (or related) industry. Proven track record of meeting or exceeding renewal and upsell quotas. An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done. A collaborative mindset and the ability to build meaningful relationships throughout the sales process. Strong written and verbal communication and experience communicating at every level including the C-Suite. An aptitude to take on new projects outside the normal scope of the day to day role as needed. The best candidates for Socket are talented, hard working, competitive, and not afraid to fail. They are team first but willing to take the lead with minimal guidance and supervision. Willingness to travel for customer and company meetings as needed. At Socket, we Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. Move with urgency and focus: We prioritize swift, decisive action. Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains. Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. #J-18808-Ljbffr
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Customer Success Manager
6 months ago
San Francisco, United States Pathlight Full timeAbout Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...
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Manager, Customer Success
1 month ago
San Francisco, United States ServiceNow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Customer Success Manager
1 month ago
San Francisco, California, United States Usepylon Full timeCustomer Success at PylonAt Pylon, we're building the future of B2B post-sales. Our top support and success teams use Pylon to manage their customer support across multiple channels. As a Customer Success Manager, you'll be a key player in standing up the customer success function at our company. You'll be responsible for more than just delivering customer...
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Customer Success Manager:
4 weeks ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
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Customer Success Manager
1 month ago
San Francisco, California, United States SuperAnnotate Full timeWe are seeking a seasoned Customer Success Manager to join our team at SuperAnnotate, a leading innovator in the field of artificial intelligence and large language models.The ideal candidate will have a minimum of 3 years of experience in customer success, technical account management, or client relationship management roles, with a strong background in AI...
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Customer Success Manager
2 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
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Customer Success Manager
1 month ago
San Francisco, California, United States Workday Full timeAbout the TeamAt Workday, our Customer Success team plays a critical role in ensuring our customers achieve maximum value from our solutions. As a Customer Success Manager, you will be a key player in supporting our customers on their Workday journey. Your primary responsibility will be to serve as an advisor and facilitator to our customers, partnering with...
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Customer Success Manager
2 months ago
San Francisco, United States Otter.ai Full timeThis position is Hybrid (3 days a week in office) About The Role As a Customer Success Manager at Otter.ai, you will have the unique opportunity to help shape the future of our Customer Success team. Working closely with the Head of Customer Success, you will be instrumental in defining and implementing strategies for customer adoption, retention and...
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Customer Success Manager
1 month ago
San Francisco, California, United States WalkMe Full timeUnlock Customer Potential with WalkMeAt WalkMe, we're committed to empowering business leaders to achieve the promise of technology in today's digital world. As a Customer Success Manager, you'll be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers, helping them maximize value from our Digital Adoption Platform.Your Key...
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Customer Success Manager
2 months ago
San Francisco, United States Akia Full timeAkia is a venture-backed startup founded by ex-Meta engineers. We are an AI-powered guest journey platform that solves challenges around having too much to do. By seamlessly integrating messaging and automation into existing workflows, Akia is the driving force behind relaxing vacations.As a Customer Success Manager, you’ll be in charge of delighting our...
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Customer Success Manager
4 months ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at a...
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Customer Success Manager
1 week ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
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Customer Success Manager
4 months ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
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Customer Success Manager
1 month ago
San Francisco, California, United States Vanta Full timeAbout the Role:As a Customer Success Manager at Vanta, you will be responsible for leading a scaled customer success team that drives customer onboarding, engagement, adoption, and health for a regional segment of customers in our rapidly expanding customer base. Your mission will be to provide best-in-class customer experiences that meet the unique needs of...
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Manager, Customer Success
4 months ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
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Customer Success Manager
1 week ago
San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
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Customer Success Manager
4 months ago
San Francisco, United States MixRank Full time[Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...
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Customer Success Manager
4 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timePostman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...
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Customer Success Manager
5 days ago
San Francisco, United States Tbwa ChiatDay Inc Full timePostman is the world‘s leading collaboration platform for API development. Postman‘s features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 35 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best...
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Customer Success Manager
3 months ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
