Customer Success Manager
4 days ago
Needing healthcare can be hard — getting care shouldn’t be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. Customer Success Manager What YOU will do at Luma Health We are looking for a highly driven and empathetic Customer Success Manager to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country. As a Strategic Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success. Key Responsibilities: Customer Relationship Management: Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers. Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner. Onboarding & Adoption: Lead the strategic onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows. Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes. Strategic Planning & Account Growth: Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs. Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives. Collaborate with Sales, Product, and Marketing teams to identify expansion opportunities and help customers scale their use of our solutions. Customer Success Strategy: Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes. Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction. Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement. Data-Driven Insights: Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes. Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders. Advocacy & Thought Leadership: Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering. Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients. Collaboration & Cross-Functional Support: Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly. Provide training and education to both customers and internal stakeholders on the best practices for using our products and services. Who You Are 5+ years of relevant work experience in customer success or account management. SaaS experience preferred Excellent project management skills and ability to collaborate across multiple internal and external stakeholders Have exceptional written and verbal communication skills You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment Proven Success in growing annual account spend over time. Nice to have: Healthcare, EMR, EHR Consulting, or Product Management experience Process building experience Upsell experience We Take Care of You Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. #J-18808-Ljbffr
-
Customer Success Manager
1 month ago
San Francisco, United States AllSpice, Inc. Full timeRole opening: Customer Success Manager At AllSpice, we're building a first-of-its-kind workflow tool for hardware engineers and re-envisioning the future of hardware development and collaboration. By applying best-practice software design principles to the hardware industry, AllSpice is changing the way the hardware industry builds, develops and...
-
Customer Success Manager:
2 months ago
San Francisco, United States Akraya Full timePrimary Skills: Product Management (Expert), Cloud Technologies (Intermediate), Customer Success (Expert), Analytical Skills (Advanced), Reporting (Expert) Contract Type: W2 Only Duration: 6+ Months Location: San Francisco, CA Pay Range: $110 - $120 Per Hour on W2 Job Summary: We are seeking an experienced Customer Success Manager to join our Enterprise Data...
-
Customer Success Manager
3 months ago
San Francisco, United States Usepylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place. A unique opportunity to work on standing up the customer success function at company...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Cloudmersive, LLC. Full timeAt Cloudmersive, we deliver transformative cloud infrastructure and developer tools that are shaping the future of businesses worldwide. As a fast-growing Silicon Valley enterprise, we are dedicated to ensuring our customers succeed with our cutting-edge technology. We're seeking a Customer Success Manager who is enthusiastic about driving customer...
-
Customer Success Manager
1 month ago
San Francisco, United States Etleap Full timeCustomer Success Manager San Francisco (in person) Etleap is a leading provider of data integration solutions, empowering organizations to effortlessly centralize, transform, and manage their data for enhanced analytics and decision-making. Our innovative platform enables seamless data integration across disparate sources and democratization of data access...
-
Customer Success Manager
1 month ago
San Francisco, United States Guidewheel Full timeGuidewheel is on a mission to empower all the world’s factories to reach sustainable peak performance. Inspired by the simple, universal truth that every machine on the factory floor has a power cord, our plug-and-play FactoryOps platform makes the power of the cloud accessible to any factory. Guidewheel clips onto any machine to turn its real-time...
-
Customer Success Manager
4 months ago
San Francisco, United States Replai Full timeReplai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...
-
Customer Success Manager
7 months ago
San Francisco, United States Base Full timeJoin Base and be part of Customer Marketing history! Customer Success Manager Base is a Customer Lifecycle Marketing platform, building the Customer-led Growth (CLG) category and ecosystem. Through journey tracking, automation, insights, and predictions our Customer Marketing platform helps companies refocus their efforts on their customer-base, and...
-
Customer Success Manager
1 month ago
San Francisco, United States Pylon Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function at...
-
Customer Success Manager
1 month ago
San Francisco, United States SuperAnnotate Full timeWe are looking for a Customer Success Manager based in San Francisco to manage relationships with our most important customers. You will be the first hire on the CSM team on the ground in the Bay Area. You will be working in the most exciting AI domain including large language models (LLM), computer vision (CV), and natural language processing...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
-
Customer Success Manager
2 weeks ago
San Francisco, United States WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their...
-
Customer Success Manager
1 month ago
San Francisco, United States Tbwa ChiatDay Inc Full timeAbout Checkr Checkr builds people infrastructure for the future of work. We‘ve designed a faster—and fairer—way to screen job seekers. Established in 2014, Checkr puts modern technology powered by machine learning in the hands of hiring teams, helping to hire great new people with an experience that’s fast, smooth, and safe. Checkr has over 100,000...
-
Customer Success Manager
2 months ago
San Francisco, United States Pylon Labs Full timeAt Pylon, we're building the future of B2B Post Sales. Top support and success teams at companies like Hightouch, Merge, Anyscale, use Pylon to manage their customers across Slack, Microsoft Teams, Email, In-App Chat, and the many other places they might talk to them. As our first CSM, this is a unique opportunity to stand up the customer success function...
-
Customer Success Manager
2 months ago
San Francisco, United States Prive Technologies Inc. Full timeThe Customer Success Manager role at Prive is an opportunity to be one of the early customer-facing roles at a super fast growing startup. You will interface directly with our customers to make sure they are making the most out of the Prive platform, helping them strategically grow their subscriptions business. Being customer-first is a core principle at...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Pramata Full timePramata is on a mission to give B2B organizations a complete, accurate understanding of all their contracts—the moment they need it. That means turning frustrating traditional contract management efforts on their head and disrupting a high-growth industry with a proven approach to solving contract management challenges across the business. We have helped...
-
Customer Success Manager
1 month ago
San Francisco, United States Socket Full timeWho we are Socket's mission is to help developers and security teams to ship faster and spend less time on security busywork. Thousands of organizations use Socket to safely discover, audit, and manage their open source code. Our customers – from OpenAI to Figma – absolutely love Socket (just read their tweets to see for yourself!) The company was...
-
Customer Success Manager
2 weeks ago
San Francisco, United States PitchBook Full timeAt PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that...
-
Customer Success Manager
2 weeks ago
San Francisco, United States Radius Agent Full timeAbout Us Radius Agent is a modern real estate platform designed to empower entrepreneurs to run their businesses efficiently while enhancing the homeownership journey. With cutting-edge technology, creative solutions, and a passion for innovation, we streamline workflows, simplify transactions, and provide tools that allow real estate professionals to focus...
-
Customer Success Manager
2 months ago
San Francisco, United States Prive Services Full timeThe Customer Success Manager role at Prive is an opportunity to be one of the early customer-facing roles at a super fast growing startup. You will interface directly with our customers to make sure they are making the most out of the Prive platform, helping them strategically grow their subscriptions business. Being customer-first is a core principle at...
