Patient Services Representative
4 weeks ago
Job Type Full-timeDescriptionAt Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much moreRobust earned paid time off program (PTO)Federal Loan Forgiveness Program (available on eligible roles)Tuition & Professional Development AssistanceSCOPE OF ROLEReporting to the Manager, Patient Services, the Patient Services Representative will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling.HOW YOU'LL SUCCEEDDemonstrate a friendly, courteous and welcoming first impression to patients and their families.Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues.Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed.Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.Provide administrative support to the office including scanning, faxing and mailing.Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.Other duties as assigned.RequirementsKNOWLEDGE & EXPERIENCEHigh School Diploma or equivalent required.1 year office, customer service, or related experience required. Medical office experience preferred.Previous experience in a primary care of behavioral health setting preferred.Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.Experience working with an EHR system required; EPIC experience preferred.Demonstrated proficiency with Microsoft Office, Word, and Excel.WORKING CONDITIONSWork is normally performed in a typical interior/office/clinical work environment.While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.Requires periods of sitting, standing, telephone, and computer work.Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.Possible exposure to blood borne pathogens while performing job duties.Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.Sufficient dexterity to operate a PC and other office equipment.This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.
-
Patient Service Representative
5 months ago
Willoughby, United States University Hospitals Full timeWhat You Will Do. Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs Patient, Representative, Service, Customer Service, Retail
-
Patient Service Representative
14 hours ago
Willoughby, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in the process of recruiting a Patient Service Representative to join our team in the High Tech - Pharm/Biotech industry. This role is based in Willoughby, Ohio, and offers a long-term contract employment opportunity. As a Patient Service Representative, you will be the face of our retail clinics, responsible for...
-
Patient Services Representative Float
4 weeks ago
Willoughby, United States Signature Health Full timeJob Type Full-timeDescriptionAt Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can...
-
Patient Services Representative Float
4 weeks ago
Willoughby, United States Signature Health Full timeDescription At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then...
-
Patient Services Representative Float Position
2 weeks ago
Willoughby, Ohio, United States Signature Health Full timeAbout Signature HealthAt Signature Health, our mission is to provide integrated healthcare services to our community, specializing in patients with mental illness and/or addiction. We strive to help individuals realize their highest potential by providing a supportive and compassionate environment.Job SummaryWe are seeking a Patient Services Representative...
-
Patient Service Representative
4 weeks ago
Willoughby, Ohio, United States Cleveland Clinic Full timeJob Title: Patient Service SpecialistCleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Willoughby Hills Family Health Center. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.Key...
-
Patient Service Representative HHVI Willoughby
5 months ago
Willoughby, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
-
Patient Services Coordinator
3 weeks ago
Willoughby, Ohio, United States Signature Health Full timeJob SummarySignature Health is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a critical role in ensuring the smooth operation of our healthcare services. Your primary responsibility will be to provide exceptional patient support by accurately completing patient registration,...
-
Patient Services Coordinator
4 weeks ago
Willoughby, Ohio, United States Signature Health Full timeAbout Signature HealthAt Signature Health, our mission is to provide comprehensive and compassionate healthcare services to our community, specializing in mental illness and addiction treatment. We strive to create a supportive environment where patients can achieve their full potential.Job SummaryWe are seeking a highly skilled and dedicated Patient...
-
Patient Services Coordinator
1 month ago
Willoughby, Ohio, United States Signature Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at Signature Health. As a key member of our patient access team, you will play a vital role in ensuring the smooth and efficient delivery of patient care.Key ResponsibilitiesProvide exceptional patient support by accurately capturing and updating...
-
Patient Services Coordinator
4 days ago
Willoughby, Ohio, United States Signature Health Full timeAbout the Role:As a Patient Services Representative at Signature Health, you will play a vital role in providing exceptional patient support and ensuring a seamless experience for our patients and their families. Your primary responsibility will be to ensure the thorough completion of patient registration, maintaining the accuracy of patient information and...
-
Financial Services Representative
2 weeks ago
Willoughby, Ohio, United States Western & Southern Life Full timeFinancial Representative Role Overview At Western & Southern Life, we're seeking a skilled Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing tailored solutions and exceptional customer service. Responsibilities: * Identify and...
-
Customer Service Representative
4 weeks ago
Willoughby, Ohio, United States Christina Estes - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative.Job SummaryAs a Customer Relations Representative, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional customer service, and promoting the growth of our...
-
Financial Services Representative
2 weeks ago
Willoughby, Ohio, United States Western & Southern Life Full time{"title": "Financial Representative", "description": "Job SummaryAs a Financial Representative at Western & Southern Life, you will play a critical role in meeting the financial needs of our middle-income clients. You will be responsible for educating clients, analyzing their needs, and recommending tailored solutions to achieve their financial goals.Key...
-
Financial Services Representative
4 weeks ago
Willoughby, Ohio, United States Western & Southern Life Full timeJob Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the middle-income client needs for risk protection, financial security, and wealth creation.Key Responsibilities:Identify and...
-
Customer Service Representative
2 weeks ago
Willoughby, United States Telvero Full timeIf the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter 30 if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We are seeking a dedicated Customer Service...
-
Customer Service Representative
2 days ago
Willoughby, United States Telvero Full timeIf the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We are seeking a dedicated Customer Service...
-
Financial Services Representative
2 weeks ago
Willoughby, Ohio, United States Western & Southern Life Full timeJob Title: Financial RepresentativeAt Western & Southern Life, we are seeking a highly motivated and results-driven Financial Representative to join our team. As a Financial Representative, you will play a critical role in meeting the financial needs of our middle-income clients by providing them with tailored solutions for risk protection, financial...
-
Customer Service Representative
1 week ago
willoughby, United States Telvero Full timeIf the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*We are seeking a dedicated Customer Service...
-
Customer Service Representative
2 weeks ago
Willoughby, United States Telvero Full timeIf the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*We are seeking a dedicated Customer Service...
