Patient Services Representative Float

2 months ago

Willoughby, United States Signature Health Full time

Job Type Full-timeDescriptionAt Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much moreRobust earned paid time off program (PTO)Federal Loan Forgiveness Program (available on eligible roles)Tuition & Professional Development AssistanceSCOPE OF ROLEReporting to the Manager, Patient Services, the Patient Services Representative Float will provide excellent patient support by insuring the thorough completion of patient registration, maintaining the accuracy of patient information and insurance coverages in the EHR and through proficient scheduling. The Patient Service Representative Float will ensure a consistently excellent patient experience when answering phone calls, greeting patients and their families, checking in patients for their appointments and assisting patients with scheduling. This position is required to report to any of our three locations within the assigned county as needed to ensure coverage.HOW YOU'LL SUCCEEDDemonstrate a friendly, courteous and welcoming first impression to patients and their families. Ensure all patient registration items, required data and documents are consistently and accurately captured and updated as needed in the EHR.Demonstrate the ability to accurately schedule all of SH's available services while ensuring provider/clinician schedules are effectively managed.Consistently address and collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.Consistently demonstrate dependability, patience, kind and professional communication, and willingness to assist colleagues.Demonstrate reliability and punctuality by ensuring excellent attendance with minimal unplanned time off/call-offs and scheduling planned time off as needed.Ensure all patient insurance and coverages have been properly verified and are accurately reflected in the EHR.Provide administrative support to the office including scanning, faxing and mailing.Demonstrate efficiency through multi-tasking and organization to ensure all daily tasks are consistently completed.Demonstrate proficiency in Epic, our EHR, and other platforms necessary to complete assigned tasks.Protect patient confidentiality and right to privacy by adhering to HIPAA regulations at all times.Ensure access to a reliable vehicle at all times and flexibility to work during all Signature Health's office hours as needed.Other duties as assigned. RequirementsKNOWLEDGE & EXPERIENCEHigh School Diploma or equivalent required.1 year office, customer service, or related experience required. Medical office experience preferred.Previous experience in a primary care of behavioral health setting preferred.Knowledge of insurance, specifically Medicare, Medicare Advantage, and Medicaid preferred.Experience working with an EHR system required; EPIC experience preferred.Demonstrated proficiency with Microsoft Office, Word, and Excel. WORKING CONDITIONSWork is normally performed in a typical interior/office/clinical work environment.While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.Requires periods of sitting, standing, telephone, and computer work. Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.Possible exposure to blood borne pathogens while performing job duties.Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.Sufficient dexterity to operate a PC and other office equipment.This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice. All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.

  • Patient Service Representative

    4 weeks ago

    Willoughby, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the process of recruiting a Patient Service Representative to join our team in the High Tech - Pharm/Biotech industry. This role is based in Willoughby, Ohio, and offers a long-term contract employment opportunity. As a Patient Service Representative, you will be the face of our retail clinics, responsible for...

  • Patient Service Representative HHVI Willoughby

    6 months ago

    Willoughby, United States University Hospitals Full time

    What You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...

  • Customer Service Representative

    1 month ago

    Willoughby, United States Telvero Full time

    If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We are seeking a dedicated Customer Service...

  • Customer Service Representative

    1 month ago

    Willoughby, United States Telvero Full time

    If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter 30 if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.* We are seeking a dedicated Customer Service...

  • Customer Service Representative

    1 month ago

    Willoughby, United States Telvero Full time

    If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*We are seeking a dedicated Customer Service...

  • Customer Service Representative

    4 weeks ago

    willoughby, United States Telvero Full time

    If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*We are seeking a dedicated Customer Service...

  • Customer Service Representative

    1 month ago

    willoughby, United States Telvero Full time

    If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*We are seeking a dedicated Customer Service...

  • Financial Services Representative

    1 month ago

    Willoughby, Ohio, United States Firefighters Community Credit Union Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Financial Services Representative to join our team at Firefighters Community Credit Union.This role involves providing exceptional member service, processing financial transactions, and developing relationships with members to promote financial products and services.The ideal candidate will...

  • Patient Service Specialist

    2 months ago

    Willoughby, United States The Cleveland Clinic Full time

    Job Details. Patient Service Specialist Join Cleveland Clinic's Willoughby Hills Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express ca Patient, Specialist, Customer Service, Service, Caregiver, Healthcare, Clinic

  • Customer Service Representative

    2 weeks ago

    Willoughby, United States Five Star Trucking Full time

    Job Type Part-time Description About Us: Are you ready to join a dynamic team that's driving the future of logistics? Five Star Trucking is a third-party logistics provider that connects businesses with transportation to get products delivered. We offer world-class services to solve even the most complex shipping needs by providing truckload solutions. Our...

  • Service Tech

    12 hours ago

    Willoughby, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group - 5021 S.O.M. Center Road [Maintenance Technician] As a Service Tech at Carrols Restaurant Group, you'll: Prioritize and complete needed repairs as they occur in a timely fashion; Work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives; Develop a work schedule to minimize the...

  • Service Tech

    2 months ago

    Willoughby, United States Carrols Restaurant Group Full time

    Carrols Restaurant Group - 5021 S.O.M. Center Road [Maintenance Technician] As a Service Tech at Carrols Restaurant Group, you'll: Prioritize and complete needed repairs as they occur in a timely fashion; Work with the R&M Budget to implement preventive maintenance procedures as defined by company representatives; Develop a work schedule to minimize the...

  • Food Service Worker/Kitchen Helper/Dietary Aide

    3 months ago

    Willoughby, United States Healthcare Services Group Full time

    Overview Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of, we have been recognized for treating our customers...

  • Marketing Representative

    6 months ago

    Willoughby, United States Garrett Estes - State Farm Agent Full time

    ROLE DESCRIPTION:As a Marketing Representative for State Farm, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand’s public image and cultivates existing client relations. Your cross-functional campaigns will expand the value generated by producers, innovate our customers’ experience, and...

  • Travel Nurse RN

    2 weeks ago

    willoughby, United States Cynet Health Full time

    **Job Title:** Registered Nurse - Critical Care **Job Specialty:** Critical Care **Job Duration:** 13 Weeks **Shift:** Night Shift, 7:00 PM - 7:30 AM **Guaranteed Hours:** **Experience:** Minimum 2 years of critical care experience with strong critical thinking skills **License:** Registered Nurse License **Certifications:** BLS, ACLS,...

  • Travel Nurse RN

    3 weeks ago

    willoughby, United States Cynet Health Full time

    **Job Title:** Registered Nurse - Critical Care **Job Specialty:** Critical Care **Job Duration:** 13 Weeks **Shift:** Night Shift, 7:00 PM - 7:30 AM **Guaranteed Hours:** **Experience:** Minimum 2 years of critical care experience with strong critical thinking skills **License:** Registered Nurse License **Certifications:** BLS, ACLS,...

  • Travel Nurse RN

    1 month ago

    Willoughby, United States Cynet Health Full time

    **Job Title:** Registered Nurse - Critical Care**Job Specialty:** Critical Care**Job Duration:** 13 Weeks**Shift:** Night Shift, 7:00 PM - 7:30 AM**Guaranteed Hours:** **Experience:** Minimum 2 years of critical care experience with strong critical thinking skills**License:** Registered Nurse License**Certifications:** BLS, ACLS, NIHSS**Must-Have:** EPIC EMR...

  • Travel Nurse

    2 weeks ago

    Willoughby, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel RN -  Step-Down   Shift: Nights, 7p-7:30a, 12x3, 36hrs per week Length: 13 weeks Requirements : OH License 2 Years experience BLS ACLS NIHSS Other Details: COVID-19 Vaccine Locals Accepted Ratio 1:5/1:6 Floating required - Inpatients Areas Epic Travel Staffing: Day 1 health insurance coverage and...

  • Student Nurse

    1 week ago

    Willoughby, United States University Hospitals Full time

    DescriptionUH Lake West Medical Center features 24/7 emergency services, advanced clinical and surgical care, outpatient services, physician offices and more. Lake West has provided compassionate care to western Lake County and its surrounding communities for over 60 years. A Brief Overview Works under the direction of a responsible RN to provide safe,...

  • Student Nurse

    3 months ago

    Willoughby, United States University Hospitals Full time

    DescriptionUH Lake West Medical Center features 24/7 emergency services, advanced clinical and surgical care, outpatient services, physician offices and more. Lake West has provided compassionate care to western Lake County and its surrounding communities for over 60 years. Description The Nursing Assistant II (NA II) is an entry-level position specifically...