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Customer Service Representative

1 month ago

Willoughby, United States Telvero Full time

If the application for this position prompts you to respond to a question with number of years, e.g., your number of years of relevant work experience, please enter ‘30’ if your answer is 30 years or more. Please be aware that we are acting as a recruitment partner for one of our clients in this search.*

We are seeking a dedicated Customer Service Representative to join our clients dynamic team. In this role, you will be responsible for providing exceptional customer service, handling inbound calls, taking and entering orders into their CRM system, and supporting their sales team.

Responsibilities:

  • Answer inbound calls promptly and professionally.
  • Provide accurate and helpful information to customers regarding products, services, and orders.
  • Resolve customer inquiries and complaints in a timely and satisfactory manner.
  • Build and maintain positive customer relationships.
  • Accurately take and enter customer orders into the CRM system.
  • Verify order details and ensure accuracy.
  • Process order changes or cancellations as needed.
  • Input customer information, product data, and sales data into the CRM system.
  • Maintain data accuracy and integrity.
  • Assist the sales team with administrative tasks, as needed.
  • Provide product knowledge and support to customers and sales representatives.

Qualifications:

  • Strong customer service skills with a positive and professional demeanor.
  • Excellent verbal and written communication skills.
  • Proficiency in using a computer and CRM software.
  • Mechanical aptitude and ability to understand technical information.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and organizational skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.