Patient Service Representative

4 weeks ago

Willoughby, Ohio, United States Cleveland Clinic Full time
Job Title: Patient Service Specialist

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team at the Willoughby Hills Family Health Center. As a Patient Service Specialist, you will play a critical role in delivering exceptional patient experiences and ensuring seamless interactions with our patients and families.

Key Responsibilities:
  • Provide proactive and patient-centered support to patients and families, ensuring a welcoming and professional environment.
  • Investigate and resolve patient issues using the HEART model, demonstrating a commitment to patient satisfaction and loyalty.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information, adhering to strict confidentiality and data protection protocols.
  • Recruit, enroll, and educate patients on MyChart and Appointment Pass, promoting digital engagement and self-service capabilities.
Requirements:
  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service.
  • Associate's degree and one year of experience or a bachelor's degree.
  • Knowledge of medical terminology and a strong understanding of healthcare operations and patient flow.
What We Offer:
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
  • Access to ongoing training and education programs, ensuring you stay up-to-date with the latest healthcare trends and best practices.

Cleveland Clinic is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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