Executive Administration Receptionist

4 weeks ago

Fairbanks, United States Tanana Chiefs Conference Full time

Description Job Title Executive Administration Receptionist Location Fairbanks, AK, US Organization Name Administration Job Summary Job incumbent is the first point of contact for the company and will provide office and clerical support to the organization. Will provide a high level of customer service attending to the needs in the TCC 5th floor or 6th floor lobby area. Adhere to the TCC Ch’eghwtsen’ model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy. Essential Functions This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Representative Duties: Operate a switchboard to answer, screen and forward any incoming phone calls and promptly and courteously relays them to the appropriate staff. Provides basic information when needed. Takes messages and distributes the information in a timely manner. Greet employees, beneficiaries and visitors, determine their purpose and direct them to the appropriate location for assistance. Provide refreshments when necessary. Announce visitors to appropriate personnel if needed. Knows the methods/tools to quickly locate services available for specific tribes. Maintains a clean reception area. Perform clerical duties, such as photocopying, scanning, sorting, filing, mailing items, and retrieve and routes incoming faxes. Provides support to administration for large TCC events. Help the administrative support with the employee and department directory, schedule of events, newspaper clippings and other projects as needed. Completes small projects for staff members, upon supervisor’s approval. Fields complaints from visitors or public and refers to the proper person for resolution. Sanitize, and clean boardroom. Take Tribal Hall forms as well as the cleaning fees. Attach the forms to the Tribal Hall calendar appointment block. Give accounting the cleaning fee. Other Responsibilities: Perform other duties as assigned. Minimum Qualifications High school diploma or GED equivalent. Ability to operate Shoretel switchboard. Must pass background check pursuant to federal Indian Child Protection and Family Violence Prevention Act requirements and State of Alaska Department of Health and Social Services background check. Knowledge, Skills and Abilities: Sensitivity and familiarity with Alaska Native lifestyles, traditions and cultures. Strong verbal, written, organizational and interpersonal skills. Knowledge of customer service principles and practices. Experience with MS Outlook, PowerPoint, Word and Excel. Must maintain strict confidentiality. Ability to organize, multitask, prioritize and work under pressure. Supervision: This position does not have any supervisory responsibility. Physical Demands: Requirements of those of normal office type work with extended hours of sitting and operation of standard office and computer equipment. Incumbent must be able to work accurately and efficiently in a busy and sometimes stressful environment. May have to do some light lifting of supplies and materials from time to time. Summation This position operates in a professional office environment on the 5th or 6th floor lobby. Incumbent is expected to work well with others. Incumbent must be reliable in attendance and punctuality. Must be flexible, able to work overtime and available to Tanana Chiefs Conference scheduling needs. Job incumbent must have excellent phone etiquette. This position has high visibility with employees, beneficiaries and vendors which require strong customer service skills. #J-18808-Ljbffr

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