Current jobs related to Client Success Associate - Ontario - Maple Services

  • Client Success Specialist

    2 weeks ago

    Ontario, California, United States Renogy Full time

    Company OverviewRenogy is on a mission to establish itself as a global frontrunner in independent clean energy solutions. We are dedicated to fostering talent and building a team that excels in product innovation and development, fully leveraging the clean energy ecosystem to enhance customer engagement and drive product innovation.Position OverviewWe are...

  • Client Relations Specialist

    2 weeks ago

    Ontario, California, United States Young Douglas Farmers Insurance Full time

    Customer Service AssociateBecome a vital part of the team at Young Douglas Farmers Insurance as a Customer Service Associate. We are looking for a warm and committed individual who is eager to contribute positively to the experiences of our esteemed clients.BenefitsAttractive Hourly Compensation Based on ExperiencePathways for Professional...

  • Marketing and Sales Associate

    7 days ago

    Ontario, United States InstepMG Full time

    We have quickly become one of the fastest-growing sales and marketing firms in the Inland Empire business world. Due to increased client demand and recent expansions, we have several account executive positions open. The Marketing and Sales Associate position is considered an entry-level position meaning thorough training is provided. We believe that our...

  • Entry Level Customer Service Associate

    2 weeks ago

    Ontario, United States InstepMG Full time $48,000 - $55,000

    Job DescriptionJob DescriptionThe Entry Level Customer Service Associate will work directly with potential customer accounts to establish a proper connection and comprehensive sales solution to fulfill our client’s account requirements based on the assigned account’s products, services, and promotions within the desired time frame. The Entry Level...

  • Client Relationship Executive

    2 weeks ago

    Ontario, California, United States Unavailable Full time

    Welcome to Unavailable - Client Relationship Executive PositionAt Unavailable, we have been driving success through innovation and dedication. Our extensive network allows us to serve as a crucial financial partner, bridging diverse markets and industries. Our team comprises skilled professionals who excel in sectors such as real estate, entertainment,...

  • Client Account Specialist

    2 weeks ago

    Ontario, California, United States Fawkes IDM Full time

    Job OverviewPosition Summary: The Accounts Receivable Specialist plays a crucial role in managing client accounts and ensuring timely collections. This position involves close collaboration with clients and internal teams to maintain accurate financial records and facilitate smooth billing processes.Key Responsibilities:Engage with clients regarding...

  • Client Relationship Manager

    2 weeks ago

    Ontario, California, United States Hilti North America Full time

    Job Reference: WDClient Relationship ManagerLocation: OntarioRole Overview:As a Client Relationship Manager, you will be the primary point of contact for our clients, exemplifying our mission to enhance the construction industry by partnering with them for improved productivity, safety, and sustainability. You will oversee a portfolio of client accounts,...

  • Retail Sales Associate

    4 weeks ago

    Ontario, United States Divergent Marketing Solutions Full time $50,000 - $55,000

    Job DescriptionJob DescriptionOur company has created partnerships with various high-profile brands. We assist our clients with their brand exposure by providing unique and creative sales and marketing campaigns that seek the highest ROI and sales revenue to them. This year, we are targeting the largest growth we have seen, and a big part of that is our...

  • Retail Sales Associate

    1 month ago

    Ontario, United States Divergent Marketing Solutions Full time

    Job DescriptionJob DescriptionOur company has created partnerships with various high-profile brands. We assist our clients with their brand exposure by providing unique and creative sales and marketing campaigns that seek the highest ROI and sales revenue to them. This year, we are targeting the largest growth we have seen, and a big part of that is our...

  • Client Relations Specialist

    1 week ago

    Ontario, California, United States CTK USA, Inc. Full time

    Job OverviewPosition SummaryCTK USA, INC. stands as a premier ally for e-commerce enterprises, delivering comprehensive logistics and fulfillment solutions across a variety of consumer product sectors. Our organization empowers merchants to concentrate on brand development and achieving substantial growth by offering innovative multi-channel order...

  • Client Relations Coordinator

    2 weeks ago

    Ontario, California, United States Ajinomoto Co., Inc. Full time

    Position OverviewThe Customer Support Representative plays a crucial role in ensuring the smooth processing and management of customer orders. This position involves:Order Fulfillment: Overseeing the entire order lifecycle to guarantee timely delivery and customer satisfaction.Communication: Engaging with clients through various channels to address inquiries...

  • Client Support Specialist

    2 weeks ago

    Ontario, California, United States UniFirst Full time

    About the Role: UniFirst is looking for a committed Client Support Specialist to enhance our customer service operations. This position is crucial in providing exceptional support as a bridge between our clients and the organization. We offer a structured work schedule with weekends off and comprehensive training to ensure your success. Key Responsibilities:...

  • Client Service Representative

    4 weeks ago

    Ontario, United States VCA Animal Hospitals Full time

    If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and...

  • Client Relations/Project Management Director

    3 days ago

    Ontario, California, United States Firm Media Inc Full time

    Job SummaryFirm Media Inc is seeking a highly skilled Client Relations/Project Management Manager to lead our team of Account Executives and drive exceptional client service and business growth.Key ResponsibilitiesTeam Leadership: Lead, mentor, and motivate a team of Account Executives, setting performance expectations and providing ongoing coaching and...

  • Client Support Specialist

    2 weeks ago

    Ontario, California, United States UniFirst Full time

    About the Role: UniFirst is looking for a committed Client Support Specialist to enhance our customer interactions. This position is essential in providing exceptional service as a bridge between our clientele and the organization. We offer a structured work schedule with weekends off and comprehensive training for new hires. Key Responsibilities: Address...

  • Client Services Technician

    2 months ago

    Ontario, United States Heritage Grocers Group Full time

    At Heritage Grocers Group, LLC, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it’s more than that; it’s smart and highly driven people united in purpose to serve one another.Bring your energy and unique perspective and you’ll have the opportunity to grow with us professionally, personally,...

  • Client Relations/Project Management Manager

    4 weeks ago

    Ontario, United States Firm Media Inc Full time

    Job DescriptionJob DescriptionAs an Client Relations/Project Management Manager at Firm Media, you will be responsible for leading a team of Account Executives, ensuring they deliver exceptional client service and achieve their goals as well as maintaining your own list of clients. You will serve as a bridge between the team and senior management, playing a...

  • Client Relations/Project Management Manager

    6 days ago

    Ontario, United States Firm Media Inc Full time

    Job DescriptionJob DescriptionAs an Client Relations/Project Management Manager at Firm Media, you will be responsible for leading a team of Account Executives, ensuring they deliver exceptional client service and achieve their goals as well as maintaining your own list of clients. You will serve as a bridge between the team and senior management, playing a...

  • Client Support Specialist

    2 weeks ago

    Ontario, California, United States THE NEW-INDY GROUP Full time

    Job OverviewLevel Entry Level Location New-Indy Group Employment Type Full-Time Compensation $27.00 per hour Category Customer Support Position SummaryRole: Client Support SpecialistLocation: Ontario, California The New-Indy Group is seeking a Client Support Specialist to manage appointment scheduling, generate purchase orders, and perform data entry tasks....

  • Client Services Coordinator

    1 month ago

    Ontario, United States Avison Young Full time

    Our Story: Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. Weve designed our corporate structure to best serve our clients by enhancing collaboration across our organization. At Avison Young, we are committed to providing a comprehensive suite of commercial...

Client Success Associate

2 months ago

Ontario, United States Maple Services Full time

ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022. THE POSITION In support of a high-growth mandate, we’re hiring for our next cohort of Bilingual (French/English) Client Success Associates to join our dynamic and highly engaged Client Success team. Our B2B Clients offer Maple’s virtual care services as health and wellness benefits for their employees/organization. In this role, you’ll have the opportunity to personally impact the future of healthcare by empowering highly established organizations and their stakeholders to discover a better healthcare experience. As a Bilingual Client Success Associate, you will play a key role in supporting the end-to-end client journey, from initial onboarding to ongoing account management. You'll cultivate lasting relationships built on trust and mutual understanding, ensuring our clients receive unparalleled support and service. From facilitating user enablement to conducting account reviews and identifying upsell opportunities, you'll play a pivotal role in maximizing client satisfaction and program performance. Critical to success

in this role will be your relationship-building capabilities coupled with your passion for results and people. You are proactive in your approach to identifying opportunities, developing solutions, and implementing change to deliver results and achieve goals. You demonstrate resilience and adaptability when navigating challenging situations and are open to diverse perspectives and feedback, sharing knowledge and learning from those around you. 12 -18 MONTH DELIVERABLES Within the first 90 days, you will have completed robust training on Maple’s products and services, processes, and systems. You will have established relationships with key stakeholders, including team members and cross-functional partners, to learn about their roles and how they support the Client Success function. You will have begun attending Client meetings to gain an understanding of their needs and expectations. You will learn the company's business model, target market, competitive landscape, and product portfolio. In the next 12 to 18 months, you will continue to build your knowledge of Maple’s business model while working closely with Clients to ensure adoption of our products and services, identifying opportunities for upsell or cross-sell and ensuring high satisfaction levels. You will confidently manage your Client portfolio and meet or exceed revenue targets and other key performance metrics. Additionally, you will have the opportunity to lead the implementation of some Client projects, working closely with cross-functional partners to ensure projects are delivered on time. You will regularly analyze Client data and feedback to identify trends areas for improvement, and use this information to enhance the Client experience and deliver the right results. CANDIDATE PROFILE The ideal candidate possesses a Bachelor’s degree in Business, Marketing, Communications, or a related field, paired with at least three years of working experience, including client-facing experience. The candidate has exceptional communication and interpersonal skills in both French and English and possesses the confidence to present solutions to internal and external stakeholders across all levels. As an exemplary team player, the candidate has a proven track record of collaborating effectively with cross-functional teams to drive organizational success. Resilient in the face of challenges, the candidate is driven to overcome obstacles and deliver outstanding results. Motivated by exceeding KPIs, the candidate has experience using CRM software (Salesforce) to track and analyze Client data to measure key metrics and identify trends. Agile and flexible, the Client Success Associate can quickly identify potential areas of risk and proactively develop and execute strategies to address those risks. Not checking every box?

Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. KEY COMPETENCIES Client Focus Exceptional Communicator Agile & Flexible Resilient Exemplary Team Player Passion for Results CULTURE AND ORGANIZATIONAL FIT The Maple team is: Passionate:

We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community. Supportive:

We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization. United:

We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life. Creative:

We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals. WORKING AT MAPLE We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success. In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including: Health and dental benefits, insurance:

Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. Dedicated Health Spending Account (“HSA”):

An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy). Dedicated Wellness Budget:

Spend your budget on activities that support your physical and mental wellness. Maple Coverage:

You’ll get unlimited access to Maple for primary care, and a package of therapy consultations. Paid Health Days:

In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. Pregnancy and Parental Leave:

We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. Professional Development Budget:

We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities. OTHER Job type: Full-time Hiring manager: Manager, Client Success Location: Option to be fully remote within Canada OR Hybrid in Toronto, ON Start date: August 2024 Vacation: 3 weeks Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

#J-18808-Ljbffr