Client Relations/Project Management Manager

4 weeks ago

Ontario, United States Firm Media Inc Full time
Job DescriptionJob Description

As an Client Relations/Project Management Manager at Firm Media, you will be responsible for leading a team of Account Executives, ensuring they deliver exceptional client service and achieve their goals as well as maintaining your own list of clients. You will serve as a bridge between the team and senior management, playing a crucial role in strategic planning, client relationship management, and team development.

RESPONSIBILITIES

  • Team Leadership: Lead, mentor, and motivate a team of Account Executives, setting performance expectations and providing ongoing coaching and feedback.

  • Client Relationship Management: Oversee the management of client accounts, ensuring client satisfaction and the successful execution of projects.

  • Strategic Planning: Collaborate with senior management to develop and implement strategic account plans that drive growth and revenue.

  • Problem Solving: Proactively identify and resolve client issues, leveraging your experience to guide the team in exceeding client expectations.

  • Performance Monitoring: Monitor the performance of the Account Executive team, track key performance metrics, and implement improvements as needed.

  • Project Oversight: Coordinate and manage high-profile client projects, ensuring they are completed on time and within budget.

  • Collaboration: Participate in high-level client meetings, offering strategic insights and solutions to enhance client relationships.

 

QUALIFICATIONS

  • Bachelor's degree in marketing or equivalent work experience.

  • Proven leadership experience, with a track record of successfully managing and mentoring teams, ideally in an account management or related role.

  • Strong problem-solving skills with the ability to think strategically while making sound decisions that benefit both clients and the company.

  • Excellent communication and interpersonal skills, including the ability to effectively communicate with clients, team members, and upper management.

  • Detail-oriented with the ability to manage multiple tasks simultaneously, ensuring that both client needs and team performance are met.

  • Proficiency in project management, with a demonstrated ability to oversee complex projects and ensure their successful completion.

  • Strong leadership skills and the ability to work well both independently and as part of a team, fostering collaboration and a positive work environment.

  • Other duties as assigned by the Brand Director

 

KEY ATTRIBUTES

Lead by example

  • Be an example to and influence your peers positively.

  • Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.

  • Have a positive attitude and approach, inspiring others.

Accountability

  • Embrace ownership of your actions and responsibilities within a team framework.

  • Honor your commitments and focus on delivering high-quality on time.

  • Work collaboratively to rectify issues as they arise while ensuring their recurrence.

Professionalism

  • Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.

  • Communicate thoughtfully and respectfully.

  • Represent the company's core values.

Solve Problems Proactively

  • Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.

  • Contribute with innovative ideas. 

  • Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.

Seek Continuous Improvement

  • Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.

  • Stay up to date with industry trends and breakthroughs.

  • Engage in workshops, seminars, and training sessions. 

Positivity

  • Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team. 

  • Approach challenges with an optimistic outlook, driving motivation and resilience. 

  • Foster a culture of encouragement and support.

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