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Client Support Specialist

2 months ago

Ontario, California, United States UniFirst Full time

About the Role: UniFirst is looking for a committed Client Support Specialist to enhance our customer interactions. This position is essential in providing exceptional service as a bridge between our clientele and the organization. We offer a structured work schedule with weekends off and comprehensive training for new hires.

Key Responsibilities:

  • Address customer inquiries regarding accounts, procedures, and services via phone or email.
  • Deliver outstanding service to customers and UniFirst staff alike.
  • Manage accounts receivable tasks, including contacting clients about overdue accounts, processing returns and exchanges, and resolving disputes through our established escalation procedures.
  • Collaborate with the Sales Department to provide necessary administrative support.
  • Conduct basic data entry and various administrative tasks.

Qualifications:

  • A minimum of 2 years of experience in a customer service role within an administrative environment is preferred.
  • Previous experience in accounts receivable is highly desirable.
  • A High School diploma or GED equivalent is recommended.
  • Strong verbal and written communication skills, including professional telephone and email etiquette.
  • Essential qualities include being an active listener, responsive, and personable.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word, TEAMS, etc.).
  • Excellent time management and organizational skills with a keen attention to detail.
  • A team-oriented individual who can also work independently.
  • Ability to solve problems in a fast-paced environment.
  • Comfortable with basic mathematical tasks (addition, subtraction, multiplication, division).

Benefits:

Training: We prioritize ongoing education and professional growth, fostering an environment that encourages our team members to reach their full potential. You will receive on-the-job training, access to comprehensive online training modules through our Service Certificate Program, and utilize UniFirst's innovative training platform, The Learning Center.

Career Advancement: As a growing organization, we offer numerous opportunities for personal development and career progression.

Community Culture: Our distinct community culture sets UniFirst apart, creating a welcoming environment for all.

Diversity: At UniFirst, we celebrate a diverse workplace filled with various cultures, personalities, and backgrounds, recognizing that our success relies on a multitude of perspectives.

Compensation and Benefits: We offer on-the-job training, a 401K plan with company matching, profit sharing, health insurance, an employee assistance program, life insurance, paid time off, direct payroll deposit, tuition reimbursement, a 30% employee discount, and bonuses for employee referrals.

Compensation: $21.50/hr

About UniFirst: UniFirst is an industry leader in the garment services sector, employing over 14,000 team members who serve 300,000 business locations across the U.S., Canada, and Europe. We are recognized for our commitment to excellence and have been featured in various prestigious lists for our workplace culture and operational success.

UniFirst is an equal opportunity employer, committed to creating a diverse and inclusive environment for all employees.