Customer Care Specialist

4 months ago

New York, United States Calico Cottage Full time

** Calico Cottage**

** Customer Care Specialist**

Amityville, NY 11701

**This is a non remote position at our Amityville location.**

**Your mission**

Your mission as the Customer CareSpecialist at Calico is to be responsible to drive revenue through successful life cycle and high-quality touch client experience of each retailer in their territory, from the acquisition to the ongoing stage of their engagement with Calico. Success is defined by maximizing each retailers sales performance within a designated Calico Retailing Program referenced against the retailers potential based on properly executing the program success factor activities.

This position will be the key contact for a territory of customers, supporting their needs including ordering, invoicing, and resolving non-conformance issues. The Customer Care Specialist will play a key role in customers maximizing their opportunity by proactively supporting the Calico communication strategy/calendar and offering program advice and guidance. This position will also be responsible to partner with the Customer Success Advisors to effectively support customers throughout their journey at Calico.

**Calicos Customer Care Specialist...**

You play a key role in supporting a work environment where everyone can thrive.

* Process all inbound customer inquiries: customer order taking, shipping and product inquiries/issues, equipment service, billing dispensaries, payment processing, and general customer inquiries.

* Obtain excellent company and product knowledge to be able to provide extraordinary customer support.

* Handle freight logistics including assigning proper shipping methods to all orders, follow customer routing instructions and actively look for freight cost saving opportunities and manage carrier freight claims.

* Communicate with Sales on order pattern issues and additional customer support needed.

* Handle complex problems/issues and offering guidance to team members when needed.

* Communicate Calicos ongoing plan/strategy in support of the business including outbound calls.

* Attend 1 tradeshow annually and/or accompany a Sales Rep on Customer Visits as deemed appropriate by the Director of Customer Engagement.

* Front Desk Administration: Professionally and courteously answer incoming phones within 2 rings and meet and greet all persons entering the Calico building, ensuring proper sign-in and security procedures are met.

* Accountable for securing and maintaining proper GMP and confidentiality documentation for all visitors, as well as tracking data.

**Essential Requirements and Experience**

* High School Diploma/GED; College degree preferred.

* 5-7 years of customer service experience.

* Computer literacy, Microsoft Office: Word, Excel, Outlook, Logistics, and NAV (Navision) preferred.

We pride ourselves on being a tight knit organization whose culture reflects what fudge stands for - fun, indulgence, and celebration.

Calico promotes values-based business practices and integrity. With unwavering support from the owners and senior management, employees are encouraged to evolve and thrive through continuous professional development. Our company strives to be a true meritocracy, supporting performance-based mobility and providing plenty of opportunities for growth for hard-working employees.

Few industries produce as many smiles as ours--including those of our employees. If you too want to enjoy coming to work each day, join our team. We make every day a special one.

**As an integral member of our team, you will enjoy a comprehensive benefits program that includes:**

* Competitive Salary

* Health Insurance

* 401(k) Plan (with company match)

* Paid Time Off Plan That Includes Paid Holidays

* Dental Insurance

* Vision Insurance

* Life Insurance

* Disability Insurance

* Flexible Spending Accounts (FSA)

* Length of Service Awards

* Employee Assistance Program

* **Ice Cream Fridays** during fair weather months

* **On-Site Gym** including free fitness classes and personal training with a professional trainer

* **Flu Shots & Biometric Screenings** sponsored annually on-site

* **Birthday & Holiday Celebrations** held to foster fun and team interaction

* **Employee Appreciation Events** with great food, fun and team building for all team members and their families

* **Charity Drives** held throughout the year to give all Calico team members an opportunity to support our local community

* **Sporting Event** ticket raffles to NY Islanders Hockey and US Tennis Open

* **Entertainment Event** ticket raffles to Westbury Music Fair

* **Employee Referral Program** rewards employees for referring qualified new hires to Calico

* **Lunch & Learns** offer free seminars on topics such as wellness & personal finance

* **Voluntary Insurance & Protection Services** for accident & illness, home & auto, pet care, and identity theft protection

* **Defensive Driving Courses** conveniently held on-site to provide education and insurance discounts

* **Discounts** Everything from entertainment and sporting tickets to Verizon Wireless, Brooks Brothers, and select Apple products

* And, of course**Plenty of the Best Fudge Youve Ever Tasted**

*Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and* *prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.*

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