Customer Care Associate
1 month ago
**Customer Care Associate**
Category Administrative & Operations support Location Rego Park, New York, US Full-time Job Id 1302000 Fidelis Care JOB DESCRIPTION You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility.
****Position Purpose:****
The Customer Care Associate (CCA) is responsible for assisting members and clients at an assigned Fidelis Care office location. The CCA must meet daily performance standards and customer service standards in order to achieve the highest level of membership satisfaction. The CCA assists, educates and resolves client and member inquiries by providing information about Fidelis Care products, services as well as policies and procedures. The positon is responsible for enrolling prospective members and renewing Fidelis Care members coverage while maintaining the highest compliance standards in accordance with all regulatory, audit and corporate policies.
* To assist members and clients by meeting or exceeding key performance metrics, which consists of logging every interaction into Salesforce including but not limited to the completion of applications and calls. Documentation in Facets and other systems as required. Comply with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings within required timeframes. Consistently meet quality standards for calls, client meetings and application submission and documentation. Meet monthly quality standards of as reflected in the Salesforce Hit Rate and Supervisor in-person audits. Ensure Receipts are complete and attached to application in Salesforce.
* Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem (if unable to handle directly, provide accurate guidance to correct department) and expedite correction or adjustment; follow up to ensure resolution.
* Develop and maintain relationships with existing members by providing guidance and assistance throughout the year. Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care. Modify delivery skills accordingly to overcome objections and retain members. Identify solutions to issues and concerns. To include, payment Inquiries, ID requests, PCP changes, renewal and benefit inquires as they present at the office or other assigned sites.
* Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, tabling at community based office, provider offices and events as needed to include nights and weekends. Performing duties of higher rated positions from time to time for developmental purposes.
****Education/Experience:****
High School Diploma or Equivalent Required, Associates Degree or Bachelors Degree Preferred Bilingual (Chinese Mandarin and or Chinese Cantonese) is required.
****License/Certification:****
Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts, which will indicate the applicants level of proficiency in these areas. Bilingual (Chinese Mandarin and or Chinese Cantonese) is required.
*Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.*
Category Customer Care Location St. Louis, Missouri, US Category Customer Care Category Clinical & Care Management Location Rego Park, New York, US How would you rate your experience popup
-
Customer Care Associate
2 months ago
New York, United States Mixlabrx Full time**Customer Care Associate** New York, NY / Pharmacy Operations Care / Full-Time Hourly Mixlab is a fast-growing veterinary compounding pharmacy, and were hiring a Care Associate in our NY pharmacy. We are looking for a customer focused individual who is passionate about providing personalized care for pets and pet-owners with a positive, can-do attitude, and...
-
Customer Service Representative
3 days ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Customer Care Associate
2 weeks ago
New York, New York, United States Chobani Full timeCustomer Service RepresentativeOverview:The Customer Service Representative serves as the primary point of contact for our clients, providing essential support for processing and managing customer orders. Through various communication channels, the representative collaborates with customers and internal teams to ensure accurate order fulfillment and...
-
Customer Success Associate
3 days ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic Customer...
-
Customer Success Associate
4 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic...
-
Customer Experience Associate
2 months ago
New York, United States Ephemeral Tattoo Full time**Customer Experience Associate** at Ephemeral New York To help achieve our vision, w e are looking for a dynamic Studio Customer Experience Associate to join our inaugural studio in Brooklyn NY. This role will deliver world class service to all of our clients while managing appointments, and running the day to day operations of the studio. Ephemeral is...
-
Customer Experience Associate
3 months ago
New York, United States Springdale Ventures Full timeLocation **Customer Experience Associate** Company Location New York, New York Entry Level Operations **Customer Experience Associate** **About Hazel** Hazel is a line of luxe, innovative femme care for the ever-evolving woman. Were empowering her with elevated, ground-breaking products starting with a disposable brief for incontinence. Legacy players...
-
Customer Care Associate
2 weeks ago
New York, New York, United States F. Schumacher Full timeAbout F. Schumacher & Co.:F. Schumacher & Co. is a pioneering interior design firm that is transforming the global interior design landscape. As a leader in technological advancements within the design sector, we continuously strive for innovation and excellence. With a growing team of over 500 dedicated professionals, we believe that design has the power to...
-
Customer Care Associate
1 week ago
New York, New York, United States Ascension Management, Inc. Full timeCustomer Support Representative Role Overview: Engage and assist clients by delivering comprehensive product and service insights through community engagement and promotional activities. Interested in stepping into a leadership role but lack the necessary experience? This position offers opportunities for involvement in our management development program....
-
Customer Care Associate
1 week ago
New York, New York, United States Menusifu Inc Full timeAbout Us:Menusifu Inc. stands as a premier provider of restaurant point-of-sale solutions, delivering an advanced management system tailored for various dining experiences, including dine-in, take-out, and delivery services. Our innovative SaaS platform caters to a wide array of operational needs, from supply chain management to internal restaurant...
-
Customer Care Associate
1 week ago
New York, New York, United States Value Drug Company, Inc. Full timeCustomer Service RepresentativeJob Category: CUSTOMER SERVICEJob OverviewPosition SummaryThe Customer Service Representative plays a crucial role in assisting clients, team members, and stakeholders in addressing order-related inquiries. This position demands a high level of service in managing customer interactions.Manage and document Customer Service...
-
Customer Care Associate
1 week ago
New York, New York, United States Zola Full timeCustomer Support Representativeat ZolaZola is seeking enthusiastic, organized, and compassionate individuals to join our team as a Customer Support Representative. In this role, you will assist newly engaged and recently married couples as they navigate their wedding planning journey, while also providing support to their guests, family, and friends.WORKING...
-
Customer Care Associate
1 week ago
New York, New York, United States Bocashuk Full timeJob ID: 990 Position: Customer Service Representative Salary: $40,000 - $70,000/year Employment Type: Full-time Location: New York About the Role: Bocashuk, a prominent insurance firm, is seeking a dedicated customer service representative to join our team. This role is ideal for individuals looking to start their career in customer support....
-
Customer Care Associate
2 weeks ago
New York, New York, United States The Penguin Full timeCustomer Service RepresentativeThe Penguin GroupA leading supplier in the culinary equipment sector is in search of a dedicated and personable customer service representative. Join a positive and collaborative work atmosphere.Compensation: 60KJob #: 1123
-
New York, New York, United States 24hrvetcenter Full timeVeterinary Client Support SpecialistJoin our dedicated team at 24hrvetcenter, where we prioritize exceptional care for our patients and their families. As a vital member of our veterinary support team, you will engage closely with clients and their beloved pets, ensuring a seamless experience throughout their visit.Position OverviewThe primary responsibility...
-
Customer Service Associate
2 weeks ago
New York, United States Opulence Inc. Full time $38,000 - $48,000Job DescriptionJob DescriptionWe are a local marketing and business development firm in the heart of New Hyde Park. We have partnered with some of the nations largest telecommunication companies to assist them with generating new customer acquisitions and bring awareness to their new products and services available. We are seeking a Customer Service...
-
Customer Service Associate
2 weeks ago
New York, United States Opulence Inc. Full time $38,000 - $48,000Job DescriptionJob DescriptionWe are a local marketing and business development firm in the heart of New Hyde Park. We have partnered with some of the nations largest telecommunication companies to assist them with generating new customer acquisitions and bring awareness to their new products and services available. We are seeking a Customer Service...
-
Customer Service Associate
3 months ago
New York, United States Impact Collective Full timeJob DescriptionJob DescriptionThe Quality Customer Service Associate is required to execute all tasks regarding client services. As a Quality Customer Service Representative you will learn how to explain product benefit and use to consumers on behalf of our clients.Customer Service Associate Responsibilities:Work with the customer service team to complete...
-
Customer Service Associate
2 months ago
New York, United States Walgreens Full time**Customer Service Associate** **Job ID** 850061BR **Location** 2601 SHERIDAN DR , TONAWANDA, NY **Schedule** Full-time **Overview** As a Customer Service Associate, you are the face of Walgreens the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers,...
-
Customer Engagement Associate
2 weeks ago
New York, New York, United States CBD Kratom Full timePosition Overview:CBD Kratom, a leading name in the cannabis industry, is committed to fostering a diverse and inclusive workplace. We prioritize hiring and promoting talent from various backgrounds, creating an environment that encourages growth and collaboration.Role of a Sales Associate:As a Sales Associate, you will be recognized as a key figure in the...
